Shereen Elsabrouty
Galway, Ireland
Summary
A fast-learning, easy-going individual who works well in a team or alone, with a range of experience in various roles. In customer service, I aimed to provide the best possible customer experience, while collaborating with coworkers and managers to support an upbeat and effective environment. In warehouse roles, a fast-learning attitude and flexibility allowed for swift project completion and production support.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Hospitality team member
Moulton College
Northampton, England
2025.03 - 2025.08
- Handled and prepared food according to food safety standards both with team and alone.
- Tracked temperatures, dates and related details to ensure safe food storage and production.
- Handled transactions of cash, card, and student bursary.
- Cooked, set out, and served food both with team and alone.
- Opened and closed the kitchen and eating areas, recorded temperatures and turning equipment (such as fryers and tills) on and off.
- Cleaned eating areas, including floors and tables, to maintain cleanliness.
- Put away deliveries.
- Participated in events, setting up tables and eating areas, providing food and drinks.
- Cleaned and sanitised equipment and crockery for use.
Quality inspector
Espack Eurologistica
Wolverhampton, England
2023.10 - 2024.09
- Performed manual quality control checks on various items supplied to Jaguar Land Rover, such as engine bolts and other internal parts.
- Manually packed and labeled rejected and approved parts to be sent out.
Cleaner and Pot-wash Operative
IKEA
Wednesbury, England
2023.08 - 2023.10
- Dusted, mopped, changed bins, and overall thoroughly cleaned the customer spaces on the ground floor of the store.
- Cleared dishes and trays to then stack into the industrial dishwasher.
- Handled food waste accordingly.
- Worked speedily during peak hours to ensure that dishes circulated and clean plates, cutlery, etc were always readily available for customers coming into the IKEA restaurant.
- Handled various tasks and helped a team maintain sanitary standards and constantly keep the kitchen and restaurant stocked.
Crew Member (night shift)
Mcdonald’s Restaurant
Walsall, England
2023.02 - 2023.06
- Greeted customers and took orders at drive thru, adding alterations to customer meals on request.
- Took card or cash payments once orders were completed.
- Ensured that all customer orders were correct, and any change or add on requests were applied and fulfilled.
- Promoted use of the Mcdonald’s app by briefly explaining benefits and purpose when possible.
- Handled impolite or confrontational customers calmly and de-escalated situations, maintaining good customer service throughout interactions.
- Kept a welcoming and kind demeanor even during busy or stress-inducing times, such as the breakfast or dinner rush.
- Multi-tasked by taking customer orders, helping prepare customer meals in the kitchen, and cleaning the grill, fryer, containers, and other equipment parts.
Warehouse operative
House of Lancaster
Bloxwich, England
2023.03 - 2023.06
- Worked with a team to ensure that production goals were met.
- Carried heavy containers and product to supply into the machines, which then went into their designated packaging.
- Packed, labeled, palletised, and prepared product for delivery.
- Rotated through various tasks, such as sorting, laboring, filling, and more.
- Notified management of any finished pallets so they could be signed off and accounted for.
- Ensured that tasks were done following routine protocol, and were approved and supported by management.
Education
Access to Higher Education/BTEC - Land-based Studies
Moulton College
England, Northampton 2024.09 - 2025.06
Functional Skills Level 2 - English
Walsall College
England, Walsall 2023.04 - 2023.07
Functional Skills Level 1 - Mathematics
Moulton College
England, Northampton 2024.09 - 2025.03
Level 2 Vocational - Certificate in the Principles of Customer Service
Walsall College
England, Walsall 2024.03 - 2024.06
Skills
- Multitasking proficiency
- Positive demeanour
- Customer experience focused
- Patience under pressure
- Knowledge of dietary restrictions
- Hospitality and events experience
- Food hygiene standards
- Food hygiene knowledge
- Manual handling expertise
- Warehouse operations understanding
- Compliance with deadlines
- Safety protocols adherence
- Adaptability in fast-paced environments
- Shipping and receiving experience
- Picking and packing
- Order processing
Educational/volunteer experience:
Class representative
09/2024 – 06/2025
- Relayed concerns to course manager/tutors or during student leader meetings.
- Ensured any issues were addressed and the student experience supported.
Animal handling:
- Consisted of practical handling sessions with reptiles and mammals.
- Cleaned pens and enclosures, ensuring a sanitary, suitable environment.
- Health checked animals for signs of infection or sickness.
- Fed and watered animals according to schedules and meal plans.
Languages
English
Native
Arabic
Intermediate
Timeline
Hospitality team member
Moulton College
2025.03 - 2025.08
Access to Higher Education/BTEC - Land-based Studies
Moulton College
2024.09 - 2025.06
Functional Skills Level 1 - Mathematics
Moulton College
2024.09 - 2025.03
Level 2 Vocational - Certificate in the Principles of Customer Service
Walsall College
2024.03 - 2024.06
Quality inspector
Espack Eurologistica
2023.10 - 2024.09
Cleaner and Pot-wash Operative
IKEA
2023.08 - 2023.10
Functional Skills Level 2 - English
Walsall College
2023.04 - 2023.07
Warehouse operative
House of Lancaster
2023.03 - 2023.06
Crew Member (night shift)
Mcdonald’s Restaurant
2023.02 - 2023.06