Sheng Yan

Restaurant Manager :

• Facilitated staff training, resulting in better customer service.
• Delivered high-quality products to increase customer satisfaction.
• Cultivated strong relationships with clients to secure repeat business.
• Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
• Sourced ingredients from local farms and offer fresh options to customers.
• Ensured smooth operations by maintaining open communication lines with all staff members.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Planned staff rotas to meet customer demand whilst remaining under budget.

Chef :

• Streamlined kitchen operations for enhanced efficiency.
• Reduced food waste to improve profitability.
• Adhered to strict hygiene standards, ensured a clean working environment.
• Worked with front counter team to coordinate fast, fresh deliveries in line with professional reputation.
• Oversaw chefs, cooks and kitchen support staff to run smooth operation.

Waiter :

• Ensured cleanliness and organisation of assigned tables for a comfortable environment.
• Delivered prompt, efficient service to ensure customer satisfaction.
• Maintained detailed knowledge of menu items to provide recommendations.
• Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
• Collaborated with kitchen staff for seamless order delivery.
• Handled cash register operations, ensuring accurate transactions.
• Navigated busy dinner rushes without compromising quality of service.
• Demonstrated excellent communication skills whilst taking orders from guests.
• Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.