Shelby Mckinley

I achieved my Level 3 Hair and Beauty Therapy certificate in North West Regional College in 2018 after studying for two years. I am currently working in Glam By Rosie which is a small beauty salon after doing numerous work experience contracts through college. I decided to take on the role of Hair and Makeup artist in 2023 as it was out of my comforts zone as i had taken a break during the pandemic. I have found this position has really aided my customer service skills which i use day to day and can carry with me in any future roles i take on.

My Responsibilities include:

• Customer bookings via the companies social media accounts.
• House calls for weddings and events.
• Listening carefully to the customers wants and needs, and fulfilling them accordingly.
• While in the salon i take care of general admin duties which includes greeting customers and taking their details, booking them in for future appointments and scheduling around their needs, answering phone calls, taking payments, and closing tills off at the end of the day.

During my time working in Patsy Dans Bar in

Dunfanaghy, I was promoted in December 2022, after 4 months of working there due to a high standard of work and a desire to progress in my career.

Responsibilities

• Opening and stocking the bar to ensure everything is available when staff and customers arrive in and allocating staff to their designated areas with clear knowledge of their specific duties.
• Daily Admin duties including: answering all emails and voicemails, printing and photocopying weekly rotas and weekly schedules for the bar following strict GDPR guidelines.
• To always ensure stock rotation takes place, to cooperate and assist with stock takes at the end of each week and using a spreadsheet compare them with the previous month.
• Ensuring the highest level of customer service is provided at all times.
• Each month a rota was sent out to all staff, this included a breakdown of hours, breaks and days off and I created it on an excel spreadsheet which allowed me to total the amount of hours worked per staff member and total break times and holidays. this ensured each staff member was getting the correct amount of hours and breaks necessary.