Shelby Fogarty

Duties included:

• Provided guidance and support to ensure that all team members were working together efficiently.
• Monitored progress of team objectives, identified potential issues and addressed them in a timely manner.
• Provided feedback and coaching to help develop skillsets among individual members of the team.
• Oversaw employee training, coaching and performance evaluations.
• Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.

Duties Included:

• Maintaining and improving quality results by adhering to standards and guidelines Informing clients by explaining procedures, answering questions.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Resolved customer complaints quickly and efficiently.
• Advised customers on purchasing decisions based on their individual needs.
• Identified opportunities to improve customer service processes and procedures.

• Duties included: Supporting the children's development such as emotional, social and physical through various activities Follow the policies and procedures of the service at all times Ensuring the children were in a safe environment by maintaining the health and safety codes

• Duties included: Working behind the counter on the till which included the handling of money Cleaning shop area on a regular basis for health and safety reasons Stocking merchandise