MS Excel
Shejo Varghese
Human Resources, Operations And Administration
Dublin
Summary
A seasoned HR professional with over five years of experience in operations and administration, adept at fostering strong organizational values, promoting inclusivity and diversity, and cultivating cultural ethics across all levels of the workforce. Demonstrates strong leadership and communication skills, with a proven track record of managing diverse teams and navigating complex work challenges
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Loyalty Advisor
SKY
02.2024 - Current
- Manage inbound calls for the Sky TV and Broadband customers
- Engage in meaningful conversations with customers to understand their requirements thoroughly.
- Provide correct information to customers about the sky products and services
- Retain customers accounts by providing offers and selling products as per the customer needs
- Ensure all calls comply with ComReg and GDPR regulations.
HR Operations and Administration
MARKET EXPERTISE
1 2021 - 10.2023
- Implement and communicate HR policies to employees
- Ensure compliance with data protection regulations and privacy standards
- Respond to employee inquiries regarding HR-related matters
- Manage talent acquisition process, including sourcing, interviewing, hiring and on-boarding
- Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
- Led the Implementation of a new HRIS system, enhancing efficiency in data management and reporting
- Coordinate employee exit processes, including conducting exit interviews.
HR Operations
WISE GUY RESEARCH CONSULTANTS PVT LTD
10.2018 - 12.2020
- Planning, developing and implementing HR strategy and development including recruitment and selection policy/practices, grievance policy, performance and appraisal
- Conduct employee orientation program for new joiners
- Conduct campus recruitment and help the campus students with mock interviews and train them for campus interviews
- Conduct regular employee meetings and address the grievance
- Coordinate with other functional/department leads to understand all necessary aspects of HR development
- Closely work on the employee health and safety, employee engagement, policies and other aspects related to the HR management.
HR Analyst
Accenture
08.2015 - 10.2018
- Collaborated with the India Inclusion and Diversity team to drive the cultural agenda in India to establish an inclusive workplace through various initiatives
- Played a key role in the successful launch of the Truly Human initiative in India, benefiting all employees
- Orchestrated the Greater Than Awards program for India GU which has been one of the biggest global initiative in Accenture
- Oversaw the execution of the Accenture recognition program for all employees across India
- Managed the Accenture recognition program for all India employees.
Recruiter
iPlace USA
04.2014 - 08.2015
- Sourcing candidates using various Internet-based sourcing techniques: job boards, search engines, social networking tools, local organizations websites and proprietary resume databases
- Worked on various technical and non-technical requirements and conducted primary sourcing and requirement specific screening for the fortune 500 companies
- Full Life-Cycle Recruiting experience - understanding the job order, sourcing the right candidate, negotiations and closing the deal
- Hands-on experience with Applicant Tracking Systems (ATS) like Bullhorn, and CATS
- Hands-on experience with Vendor Management Systems (VMS portals) Fieldglass and JobDiva
- Maintaining daily and weekly client reports.
WFM Analyst
Convergys India Pvt Ltd.
11.2010 - 04.2014
- Deliver timely ad hoc and standard operational reports
- Gather and document reporting requirements
- Maintain reports inventory and manage reporting change requests
- Work with process subject matter experts from each functional team
- Assist in designing insightful report views (excel-based or tool-based or dashboards)
- Provide regular and ad-hoc results interpretation to the management team
- Utilize data to identify trends and opportunities for improvement
- Work with other teams and stakeholders to identify opportunities to improve performance and productivity.
Market Research Analyst
Market Expertise
04.2009 - 06.2010
- Executed projects involving telephonic interviews with business owners and IT Managers
- Managed projects with intricate quota requirements
- Conducted market research surveys on multiple industry and various geographies, including North America, Australia, Latin America, Europe, and Asia.
Education
Bachelor of Commerce - Accounting And Business Management
Poona College, University of Pune
India 05.2007 - 04.2010
Higher Secondary Certificate -
K. V. Southern Command Pune
India 04.2006 - 05.2007
Senior Secondary Studies -
K. V. Southern Command Pune
India 04.2004 - 05.2005
Skills
HR Operations
Administration
Leadership
Decision Making
Customer Service
Ability to Work in a Team
Communication
Team Management
Employee Relations
Certification
Modern Applied Psychology, Academy of Psychology - Udemy, 12/01/22
Work Permit
Stamp 4 EuFAM
Software
MS Word
MS PowerPoint
Chat GPT Basic
Interests
Playing Football
Listening to Music
Trying different cuisines
Timeline
Loyalty Advisor
SKY
02.2024 - Current
HR Operations
WISE GUY RESEARCH CONSULTANTS PVT LTD
10.2018 - 12.2020
HR Analyst
Accenture
08.2015 - 10.2018
Recruiter
iPlace USA
04.2014 - 08.2015
WFM Analyst
Convergys India Pvt Ltd.
11.2010 - 04.2014
Market Research Analyst
Market Expertise
04.2009 - 06.2010
Bachelor of Commerce - Accounting And Business Management
Poona College, University of Pune
05.2007 - 04.2010
Higher Secondary Certificate -
K. V. Southern Command Pune
04.2006 - 05.2007
Senior Secondary Studies -
K. V. Southern Command Pune
04.2004 - 05.2005
HR Operations and Administration
MARKET EXPERTISE
1 2021 - 10.2023