Sheily Sharma
MITCHAM,UNITED KINDGOM
Summary
Experienced professional with expertise in staff management, conflict resolution, and team building, driving productivity improvement strategies and workflow optimisation. Skilled in employee training and development, performance monitoring, and customer relationship management, with a strong focus on effective communication and decision making. Proficient in Microsoft Excel and report writing, delivering actionable insights to enhance operational efficiency. Dedicated to fostering collaborative work environments while achieving organisational goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Team leader
Pret A Manger
United Kingdom
08.2024 - 02.2025
- Streamlined kitchen operations for enhanced efficiency.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Developed new recipes for a diverse culinary experience.
- Transformed under-utilised ingredients into special menu items.
- Reduced food waste to improve profitability.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Maintained high safety standards during food preparation and serving procedures.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Enhanced team productivity with effective delegation of tasks.
- Supervised all kitchen staff to maintain high quality standards.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
Hot Chef
Pret A Manger
united kingdom
07.2024 - 02.2025
- Transformed under-utilised ingredients into special menu items.
- Optimised workflow processes reduced time spent on administrative tasks.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Inspected completed work and stations to verify conformance with standards.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Built attractive displays of food items, enticing customers to make additional purchases.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
Team member
Pret A Manger
united kingdom
06.2024 - 02.2025
- Provided excellent customer service to enhance business reputation.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Facilitated customer relations for increased brand loyalty.
- Developed training programs, leading to skill enhancement.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Achieved efficient workflow with proper time management.
- Handled difficult customers, resulting in conflict resolution.
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
Team assistant
Green and Fortune
united kingdom
01.2024 - 05.2024
- Managed high-stakes situations calmly, minimising disruptions in workflow.
- Collaborated with the team leader for efficient task delegation.
- Prepared detailed reports, ensuring transparency in team activities.
- Facilitated smooth communication for better teamwork.
- Supported the team in achieving targets by assisting in strategic planning and execution tasks.
- Handled confidential information discretely ensuring no breach of trust or protocol occurred.
- Organised master calendar of appointments, operational targets and projects.
Team member
Park Plaza Westminster Bridge
United kingdom
01.2023 - 12.2023
- Ensured workplace cleanliness with regular maintenance tasks.
- Handled difficult customers, resulting in conflict resolution.
- Facilitated customer relations for increased brand loyalty.
- Upheld company policies strictly, fostering a compliant work environment.
- Displayed teamwork skills to improve overall productivity.
- Achieved efficient workflow with proper time management.
- Maintained high standards of food hygiene, securing customer trust.
- Provided excellent customer service to enhance business reputation.
- Prepared premises and supplies for arriving guests.
- Processed admission payments and issued tickets to guests.
Team member
Shinde's pure veg
United Kingdom
07.2022 - 12.2022
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Ensured workplace cleanliness with regular maintenance tasks.
- Achieved efficient workflow with proper time management.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Displayed teamwork skills to improve overall productivity.
- Developed training programs, leading to skill enhancement.
- Improved team communication by organising weekly meetings.
- Reduced waste by implementing recycling initiatives.
Education
Master of Science - Big Data Technologies
University of East London
United Kingdom 05.2022 - 06.2023
Skills
- Staff management
- Conflict resolution
- Effective communication
- Performance monitoring
- Decision making
- Time management
- Workflow optimisation
- Report writing
- Team building expertise
- Employee training and development
- Customer relationship management
- Productivity improvement strategy
- Microsoft Excel
Timeline
Team leader
Pret A Manger
08.2024 - 02.2025
Hot Chef
Pret A Manger
07.2024 - 02.2025
Team member
Pret A Manger
06.2024 - 02.2025
Team assistant
Green and Fortune
01.2024 - 05.2024
Team member
Park Plaza Westminster Bridge
01.2023 - 12.2023
Team member
Shinde's pure veg
07.2022 - 12.2022
Master of Science - Big Data Technologies
University of East London
05.2022 - 06.2023
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