Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena Srivastava

Galway

Summary

Result-driven Team Lead with extensive experience in Operations, Customer Success, and Business Development.
Proven track record of managing internal and external stakeholders, implementing business strategies, and driving team performance. Skilled in coaching and mentoring, business process management, and leadership.
Strong communication and interpersonal skills, with a focus on delivering exceptional customer service. Adept at multitasking, problem-solving, and time management. Seeking a challenging role to leverage skills and experience in driving organizational success.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Team Lead

Tesco
Galway, County Galway
10.2022 - Current

Currently working as Team Lead at Tesco, where I am responsible for leading team and overseeing daily operations to ensure efficiency and customer satisfaction. I utilize my skills in project management, multitasking, and interpersonal communication to drive team performance and deliver exceptional results.

  • Manage and mentor team of employees, providing guidance and support to ensure their success.
  • Coordinate and delegate tasks to team members, ensuring effective utilization of resources.
  • Monitor team performance and provide feedback and coaching to drive continuous improvement.
  • Collaborate with cross-functional teams to achieve business objectives and customer satisfaction goals.
  • Ensure compliance with company policies and procedures, and maintain positive and inclusive work environment.

Operations Executive

Thoth Consultants
New Delhi , India
03.2021 - 04.2022

Worked as an Operation Executive at Thoth Consultants, where I was responsible for overseeing and managing operations to ensure efficiency and productivity. I utilized my skills in project management, time management, and business development to drive operational excellence and achieve organizational goals.

  • Develop and implement strategies to optimize operational processes and improve efficiency.
  • Manage and mentor team of employees, providing guidance and support to ensure their success.
  • Collaborate with cross-functional teams to develop and implement business development strategies and initiatives.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement solutions.
  • Ensure compliance with regulatory requirements and company policies and procedures.

Research Analyst

Tracxn Technologies
Bangalore, India
12.2018 - 02.2021

Worked as a Research Analyst at Tracxn Technologies, where I conducted market research and analysis to provide insights and support business decision-making. I utilized my skills in data analysis, problem-solving, and business acumen to deliver accurate and actionable research findings.

  • Conduct in-depth market research and analysis to identify trends, opportunities, and risks in various industries.
  • Collect and analyze data from multiple sources, using advanced research methodologies and tools.
  • Prepare comprehensive research reports and presentations, summarizing key findings and recommendations.
  • Collaborate with cross-functional teams to support business development and investment decision-making.
  • Stay updated on industry developments and emerging trends to provide timely and relevant insights.

Education

Master of Science - International Management

University of Galway
Ireland
09.2022 - 08.2023

Post Graduate Diploma in Management - Business Management

Asia-Pacific Institute of Management
India
06.2016 - 03.2018

Bachelor of Commerce - Commerce

Renaissance College of Commerce And Management
India
06.2013 - 03.2016

Skills

Microsoft Word

Microsoft Excel

Fast Learner

Adaptability

Customer Service

Communication Skills

Ability to work in a team

Operations Management

Project Management

Multitasking

Business Development

Problem-solving Skills

Coaching and Mentoring

Strategic Thinking

Team Leadership

Business Process Management

Certification

Google Project Management, Coursera, Nov 2023- Present

Project Management Foundation, Linkedin, Mar 2023

Excel 2016:Introduction to Formulas and Functions, Linkedin, Sep 2022

Timeline

Team Lead

Tesco
10.2022 - Current

Master of Science - International Management

University of Galway
09.2022 - 08.2023

Operations Executive

Thoth Consultants
03.2021 - 04.2022

Research Analyst

Tracxn Technologies
12.2018 - 02.2021

Post Graduate Diploma in Management - Business Management

Asia-Pacific Institute of Management
06.2016 - 03.2018

Bachelor of Commerce - Commerce

Renaissance College of Commerce And Management
06.2013 - 03.2016
Sheena Srivastava