Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Shay Walsh

Shay Walsh

Dublin 15,Dublin

Summary

Highly experienced Executive Leader with a proven track record of developing a strategic vision and execution of that vision by establishing a healthy culture, driving high performance with high engagement.

Results-oriented and authentic leader with over 29 years of experience in the Technology and Telecoms industry. Proven track record in strategic, commercial and financial leadership across a wide range of corporate disciplines such as Finance, Sales, Strategy, Cost Transformation, Risk & Compliance, Network Planning & Build, Operations, Product Development, Customer Service, IT, Marketing and Corporate & Social Responsibility.

Committed to a diverse, equitable, and inclusive workplace, achieving top-tier customer satisfaction, and leading environmental and social responsibility initiatives.

Overview

32
32
years of professional experience

Work history

MD of BT Ireland

BT
Grand Canal Plaza, D4
06.2016 - Current
  • Directed BT Ireland business strategy that delivered 5 years of consecutive EBITDA and Cash Growth for BT Ireland
  • Led stakeholder engagement with external bodies such as Regulator (ComReg) on all compliance requirements
  • Achieved average Sales growth as measured by sales order value of 10% per annum
  • Drove Digital transformation using both traditonal IT methodologies and AI, leading to an award at the 2024 Digital Transformation Awards
  • Embedded strong risk management and compliance culture using ESG as our guiding framework
  • Responsible for network build, operations, product development, digital transformation, marketing and sales execution
  • Cultivated strong employee engagement, diversity, and inclusion, Achieved Business Working Responsibly Mark, second term and 1st company to achieve Healthy Place to Work 6 years
  • Achieved high levels customer experience satisfaction metrics with awards achieved in Europe and World Customer Centricity Awards
  • Delivered the BT Young Scientist & Technology Exhibition as Head Organiser since 2017 including the 60th Anniversary in 2024 and BT's 25th year as sponsor in 2025

MD of UK Sales for South & Wales

BT Enterprise
London
06.2021 - 10.2022
  • Led 300 sales professionals in Wales, London, and South regions in parallel to MD of BT Ireland
  • Oversaw P&L responsibilities for £560M Revenue & £205M EBITDA, achieving 14% profit growth in 20/21.
  • Rebuilt the Sales function for Corporate & Public Sector in the South of England and Wales.
  • Delivered new strategy for commercial and sales growth in highly Regulated (OFCOM) market
  • Hired new sales leadership team and embedded new people management framework.
  • Reduced employee churn by 75% and increased sales per head by 20%

Head of Business Sales

BT Ireland
Dublin
09.2011 - 06.2016
  • Managed Small, Medium and Large Corporate and Government sales sectors in Northern Ireland and Republic of Ireland, delivering £372M revenue.
  • Set new strategic direction for all sales sectors
  • Successfully launched new products and propositions, achieving sales targets of £156M Net Incremental Billed Revenue
  • Drove high customer satisfaction metrics (NPS of +30)
  • Managed wide range of external stakeholders and supplier partnerships in Information, Communication and Technology services
  • Won several large Managed Service contracts including renewals

Head of Wholesale

BT Ireland
Dublin, Leinster
06.2006 - 09.2011
  • Established Wholesale Sales & Operations division for BT Ireland all island.
  • Delivered 15% revenue growth in highly regulated Northern Ireland wholesale market supporting new fibre broadband market expansion
  • Accountable for end-to-end P&L of Wholesale function, growing revenue from £160M to £269M.
  • Negotiated and managed BT’s 1st Managed Services Contract, achieving over £600M in lifetime revenue.
  • Led design, build, and operate of Three Ireland’s Mobile Network including high site acquisition and tower construction
  • Set up back office IP Operations and Radio Optimisation of Three Mobile network (3G & 4G)

Director of Networks & Customer Services

BT Ireland & BT Global
10.2000 - 06.2006
  • Developed strategic vision for Network & Customer Service functions for BT Ireland
  • Led Network Planning, Design, and Build of BT Ireland’s Fibre, Sub Sea Fibre, Data, Voice & Internet networks.
  • Delivered first Data Centre for BT in Ireland in City West from Brown field site to fully operational in less than 18 months
  • Merged Networks and Customer Service, achieving 10% reduction in costs and 5% reduction in headcount.
  • Achieved 7.3% of Network Operational costs as percentage of Revenue, benchmarked by Mercer.
  • Managed resources to yield high Return On Capital Employed (ROCE), raising cost-effectiveness.

Field Engineer & Product Development

Esat Telecom
12.1995 - 10.2000
  • Generated detailed field service reports recording daily work data.
  • Implemented managed service tool for remote downloading of routing tables saving 50% in site visit costs.
  • Performed preventive maintenance to decrease unplanned defects and increase equipment longevity by 75%

Graduate Engineer

Timas & DataPort International
08.1993 - 12.1995
  • Graduate Engineer working in Timas as Network Engineer
  • Graduate Engineer working in Dataport International in Product development & Support reduced externa service costs by 50%

Education

Master of Business Administration - Advanced Human Resource Management

UCD Michael Smurfit Business School
Dublin
09.1998 - 05.2000

Bachelor of Electronic Engineering - Telecommunications

Dublin City University
Dublin
09.1988 - 05.1993

Chairman -

BT Communications Ireland Ltd
Dublin

Chair -

EDI Sub Committee To The Governing Authority
Dublin
07.2021 -

Full Board Member -

Young Scientist Board
Dublin
03.2016 -

Board Member -

Valentia Transatlantic Cable Foundation
Dublin
06.2016 -

Co Chair of BITC Sustainable Leadership Group -

Business in The Community
Dublin

Skills

  • Strategic Leadership
  • Commercial & Sales leadership
  • Risk Management and Regulatory expertise
  • Effective and authentic communicator
  • Stakeholder management (Government, industry bodies & community)
  • Financial management & cost transformation
  • Transformation & corporate change management
  • Corporate and Social Responsibility

Affiliations

  • I am a keen cyclist participating in Sportives. I play Golf and enjoy walking and hiking

Accomplishments

  • Outstanding Achievement in Innovation & Technology, DCU Alumni Awards 2019.
  • American Chambers of Commerce Special Award for contribution to STEM in Secondary Education.
  • Founders Medal at the BT Young Scientist & Technology Exhibition 2018.
  • Healthy Place To Work Accreditation for 6 years in a row
  • Business Working Responsibly Mark
  • Best Culture - World Customer Centricity Awards 2024
  • High Potential Leadership Training, BT Learning & Development

Timeline

Chair -

EDI Sub Committee To The Governing Authority
07.2021 -

MD of UK Sales for South & Wales

BT Enterprise
06.2021 - 10.2022

MD of BT Ireland

BT
06.2016 - Current

Board Member -

Valentia Transatlantic Cable Foundation
06.2016 -

Full Board Member -

Young Scientist Board
03.2016 -

Head of Business Sales

BT Ireland
09.2011 - 06.2016

Head of Wholesale

BT Ireland
06.2006 - 09.2011

Director of Networks & Customer Services

BT Ireland & BT Global
10.2000 - 06.2006

Master of Business Administration - Advanced Human Resource Management

UCD Michael Smurfit Business School
09.1998 - 05.2000

Field Engineer & Product Development

Esat Telecom
12.1995 - 10.2000

Graduate Engineer

Timas & DataPort International
08.1993 - 12.1995

Bachelor of Electronic Engineering - Telecommunications

Dublin City University
09.1988 - 05.1993

Chairman -

BT Communications Ireland Ltd

Co Chair of BITC Sustainable Leadership Group -

Business in The Community

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Shay Walsh