Shaunamay Martin Bohan
Drogheda
Summary
Outgoing and friendly with 3 years of customer service experience across a variety of rolls.Adapts quickly to high pressure scenarios while managing customer interactions. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Assistant
Tesco Extra
12.2024 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Help customers with product queries.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Waitress / Hostess
Shenanigans Bar and Grille
06.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Barista/ Cafe Staff
Evalynn Coffee
07.2023 - 05.2024
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Managed cash register transactions accurately while handling money responsibly to maintain balanced tills at the end of each shift.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared porridge, sausage rolls and sandwiches for customers.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Delivered food and drinks to customer tables.
Barista
North Coffee
10.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Arts - Communication Studies
Dublin City University
Dublin10-2024
No Degree - License To Work Barista Diploma
Dublin Barista School
Dublin, Ireland07-2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- POS system operations
- Proficiency in social media
- Barista Trained
Timeline
Seasonal Sales Assistant
Tesco Extra
12.2024 - 12.2024
Waitress / Hostess
Shenanigans Bar and Grille
06.2024 - 10.2024
Barista/ Cafe Staff
Evalynn Coffee
07.2023 - 05.2024
Barista
North Coffee
10.2021 - 10.2022
Bachelor of Arts - Communication Studies
Dublin City University
No Degree - License To Work Barista Diploma
Dublin Barista School
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