Shauna Murphy
Darwin City,NT
Summary
Highly organised and professional administrative and reception specialist with extensive experience in hospitality, retail, and corporate administration. Known for delivering exceptional customer service, managing high volume tasks efficiently, and maintaining meticulous attention to detail. Proficient in Microsoft Excel, SAGE, and office administration systems, with a strong ability to adapt to diverse work environments. Seeking a receptionist or administrative role in hotels, museums, or office settings where excellent communication, organizational skills, and professionalism are valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin & Credit Control Officer
Zurich Insurance
Wexford , Ireland
11.2019 - 05.2023
- Managed accounts and credit control processes, ensuring timely and accurate payments.
- Prepared reports and maintained detailed records using Excel and SAGE.
- Assisted management with administrative tasks, scheduling, and document processing.
- Supported the customer service team with inquiries and problem resolution.
Food & Beverage Attendant
Belmont Park
San Diego , CA, USA
05.2019 - 08.2019
- Delivered excellent customer service in a fast-paced hospitality environment.
- Managed orders, assisted in food preparation, and maintained hygiene standards.
- Collaborated with team members to ensure smooth daily operations.
Receptionist
Seafield Hotel & Spa Resort
Wexford , Ireland
05.2016 - 05.2019
- Greeted and assisted guests with check-in, check-out, and general inquiries.
- Managed reservations and booking systems, including handling special requests.
- Provided high-level customer service, resolving issues promptly and professionally.
- Maintained reception area and administrative records.
Retail Assistant
Contra Clothing
Wexford , Ireland
11.2014 - 05.2016
- Provided customer service and product advice in a busy retail environment.
- Processed transactions and managed stock control.
- Assisted in visual merchandising and store organization.
Education
Diploma - Project Management
UCD Professional Academy
2025
Bachelor of Arts - Social Science
University College Dublin
Dublin, Ireland 01-2019
120 hour TEFL Qualification - English
TEFL Institute of Ireland
Skills
- Reception & Front Desk Management
- Customer Service Excellence
- Administration & Office Organisation
- Data Entry & Record Management
- Microsoft Office Suite (Excel, Word, Outlook)
- SAGE Accounting Software
- Effective Communication & Team Collaboration
- Time Management & Problem Solving
+353 85 7854381
Certification
- RSA Certificate (May 2026)
Availability
- Flexible and reliable, available for early shifts, weekend service, and an immediate start.
Timeline
Admin & Credit Control Officer
Zurich Insurance
11.2019 - 05.2023
Food & Beverage Attendant
Belmont Park
05.2019 - 08.2019
Receptionist
Seafield Hotel & Spa Resort
05.2016 - 05.2019
Retail Assistant
Contra Clothing
11.2014 - 05.2016
Bachelor of Arts - Social Science
University College Dublin
120 hour TEFL Qualification - English
TEFL Institute of Ireland
Diploma - Project Management
UCD Professional Academy