Shauna McLoughlin
Ballina,Ireland
Summary
Versatile professional with expertise in strategic planning, team building, and leadership, complemented by strong communication and public speaking skills. Demonstrates excellence in event planning and coordination, staff supervision and training, and food safety compliance. Adept at problem-solving and multitasking under pressure while ensuring service excellence. Proficient in Microsoft Office applications with a proven ability to foster collaboration and drive results. Committed to leveraging skills in public relations to achieve organisational goals and deliver impactful outcomes.
Seasoned professional in hospitality sector. Known for creating warm, welcoming cafe environments that drive customer satisfaction and loyalty.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work history
Cafe Manager & Wedding Coordinator
Belleek Castle
Ballina, Ireland
07.2018 - 01.2025
- Responsible for the overall operations of the four-star rated hotel restaurant.
- Supervising all operating departments throughout the food service.
- Managed the day-to-day operations of the hotel restaurant.
- Consistently improved guest satisfaction scores, most notably in the areas of service and customer care.
- Work well with other managers and supervisors.
- Have also been a receptionist, kitchen porter, housekeeper and barmaid.
- Able to work under a lot of pressure.
- Trained new staff members to maintain quality of service delivery.
- Organised special events at the cafe, attracting more customers.
- Improved customer satisfaction by delivering prompt and professional service.
- Promoted the cafe on social media platforms for greater visibility.
- Manage the service of weddings from beginning to end.
- Managed client consultations for understanding their wedding vision.
- Collaborated with catering teams to design custom menus according to client preferences.
- Coordinated all aspects of weddings, ensuring smooth running of events.
- Orchestrated detailed wedding schedules, reducing stress for bridal parties.
- Managed client meetings and consultations to understand event requirements.
- Designed event set-up and displays to match client requests.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Waitress & Bar Woman
Mulhern's Bar & Grill
Crossmolina, County Mayo
02.2022 - 09.2022
- Barmaid – interacting with the customers and running the bar for functions.
- Waitress – taking orders from customers, cleaning and making reservations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Assembled cocktail ingredients for the creation of signature drinks.
- Mixed, garnished and served alcoholic beverages according to recipes or customer preferences.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Managed stock levels to avoid unnecessary wastage or shortages.
Education
Level 9 Postgraduate Degree (LLB) - Law
National University of Ireland, Galway
Galway 09.2022 - 05.2023
Level 8 Undergraduate Degree - Law with Sociology & Political Studies
National University of Ireland, Galway
Galway 09.2019 - 05.2022
Level 5 (Leaving Certificate) - Secondary School
St Tiernans College
Crossmolina, County Mayo 09.2013 - 06.2018
Primary School
Knockanillo
Ballina, County Mayo 09.2005 - 05.2013
Skills
- Problem-solving and multitasking
- Calm under pressure
- Communication skills
- Public speaking
- Team building and leadership
- Staff supervision and training
- Event planning and coordination
- Food safety compliance
- Service excellence
- Can operate Microsoft office appliances
- Strategic planning
- Public Relations
Affiliations
- Playing the guitar
- Sea swimming
- Going to the gym
- Hiking
- Reading
- Cooking & Baking
- Passionate about researching new criminal and family law
Accomplishments
- Barista Training
- HAACP Training
- Promoted to Restaurant Supervisor within 4 months due to performance
- Awarded "Hardest Working Employee"
- Received outstanding customer feedback
- Helped my team win "Best Country House Restaurant"
- Helped my team win "Best Imitate Wedding Venue"
- All Ireland Medal for Basketball
- County Championship medal for GAA
- Won a GAISE Foroige award for my participation in our project, helping the elderly in my community
- Managed a dual role as Café Manager and Wedding Coordinator
Languages
English
Native
Irish
Intermediate
References
References available upon request.
Timeline
Level 9 Postgraduate Degree (LLB) - Law
National University of Ireland, Galway
09.2022 - 05.2023
Waitress & Bar Woman
Mulhern's Bar & Grill
02.2022 - 09.2022
Level 8 Undergraduate Degree - Law with Sociology & Political Studies
National University of Ireland, Galway
09.2019 - 05.2022
Cafe Manager & Wedding Coordinator
Belleek Castle
07.2018 - 01.2025
Level 5 (Leaving Certificate) - Secondary School
St Tiernans College
09.2013 - 06.2018
Primary School
Knockanillo
09.2005 - 05.2013
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