Shauna King
Dundalk,Ireland
Overview
5
5
years of professional experience
Work history
Support Worker/Carer
My Life by Estrella Hall
Dundalk, Louth
05.2025 - Current
- Implemented care plans to improve and enhance residents' daily lives.
- Assisted with mobility issues, including the use of hoists, sliding sheets, etc.
- Enhanced the wellbeing of residents by providing emotional support and guidance.
- Maintained detailed records of patient behaviour changes and moods.
- Participated in regular team meetings, enhancing the quality of care provided.
- Administered medication according to the resident's kardex.
- Built strong patient relationships through relationship-based practice and person-centred care.
- Completed many training courses such as first aid, CPR and manual handling.
Family support worker (student)
Tusla Child and Family Agency
Dundalk
09.2024 - 12.2024
- Through my Social Care degree, I spent time on placement with Tusla PPFS in a Family Support role.
- Coordinated with social services and other agencies to secure necessary resources for families.
- Followed up with families to check received adequate support and services for enhanced client care.
- Managed detailed records, updating contacts with families and services provided.
- Practiced high levels of empathy, understanding and sharing feelings with others to provide safe, secure environment.
- Built strong relationships with families, gaining trust and facilitating more effective support.
- Conducted home visits to monitor progress and address any emerging issues promptly.
Administrative assistant/sales assistant
Niall Clarke Oils
Dundalk, Louth
06.2020 - 05.2025
- Administrative tasks including ATM replenishment, till reconciliation, Cash count and ordering, answering phone and email enquiries and much more.
- Utilised point-of-sale systems proficiently, inputting transactions, applying discounts, and managing loyalty points.
- Trained new employees on cash handling procedures and customer service best practices, enhancing team performance.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
Education
Bachelor of Arts - Social Care
Dundalk Institute of Technology
Dundalk 09/2023 - 03/2027
QQI Level 5 - Psychology and Criminology
O'Fiaich College
Dundalk Skills
- Care plans
- Communication
- Safeguarding
- Teamwork
- Problem solving
- Relationship-based practice
- Person-centred care
- First aid/CPR
Timeline
Support Worker/Carer
My Life by Estrella Hall
05.2025 - Current
Family support worker (student)
Tusla Child and Family Agency
09.2024 - 12.2024
Administrative assistant/sales assistant
Niall Clarke Oils
06.2020 - 05.2025
Bachelor of Arts - Social Care
Dundalk Institute of Technology
09/2023 - 03/2027
QQI Level 5 - Psychology and Criminology
O'Fiaich College