Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Shauna Hughes

Shauna Hughes

Galway

Summary

I am an experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs and providing tailored solutions that keep customers satisfied. I take pride in communication, negotiation, and problem-solving, with recognition from directors for my volume of Trustpilot reviews received in multiple roles. I enjoy being a strong team player with a proactive approach and a dedication to achieving targets. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Ambitious in advancing personal expertise and company sales. Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Overview

4
4
years of professional experience

Work History

Senior Account Manager/Call Center Customer Service Agent

Radius
Galway
09.2023 - Current
  • Organized training sessions for new hires, including interviewing candidates working with management.
  • Managed pricing strategies and maintained profit margins daily.
  • Achieved daily KPIs and targets consistently.
    Utilized Salesforce and omnichannel platforms effectively.
    Oversaw credit limits on accounts to ensure compliance.
  • Negotiated contracts and agreements to maximize profits.
  • Generated sales leads by cold calling prospective customers and following up on referrals from existing clients.
  • Maintained accurate records of all transactions in the company's database system.

Restaurant Supervisor

The Galway Plate Restaurant and Bar Galway
Galway
05.2022 - 07.2023
  • Engaged with customers daily to ensure satisfaction and address needs.
  • As team lead, I trained and supervised staff, overseeing restaurant operations. Managed opening and closing procedures to maintain efficiency.
  • Balanced cash register at end of day to ensure accuracy.
  • Ensured completion of all staff duties to uphold service standards.
  • Performed food service and bar work, maintaining cleanliness. Executed cleaning duties to support safe and welcoming environment.

Food and Beverage Server

The Connacht Hotel-Galway, County Galway
Galway
06.2021 - 05.2022
  • Provided customer service during peak hours, serving and handling food and beverages.
  • Managed training programs for new staff to enhance skills.
  • Executed bar work duties efficiently, ensuring timely service.
  • Operated cash register, processing transactions accurately and swiftly.

Education

N/A - Leaving Cert

Dunmore Community School Co . Galway
Dunmore Co. Galway
05-2021

Some College (No Degree) - Batchelor of Entrepreneurship And Business

ATU
Galway

Skills

  • First aid certification
  • Charity work with RSPCA, voluntary work at a nursing home
  • Recognition for positive feedback on multiple platforms
  • Optimistic mindset
  • Communication skills
  • Team leadership
  • Dunmore Rose contestant
  • Marathon completion
  • IT proficiency (Excel, Word, Salesforce)
  • Kayaking certification (NUIG Level 3)
  • KPI achievement
  • Employee training

Languages

English
First Language
English
Proficient (C2)
C2
Irish
Upper Intermediate (B2)
B2

Affiliations

  • Drawing, Gym, Travelling, Interest in finance appears, Architecture, Photography, Swimming, Gardening, Music.

References

References available upon request.

Timeline

Senior Account Manager/Call Center Customer Service Agent

Radius
09.2023 - Current

Restaurant Supervisor

The Galway Plate Restaurant and Bar Galway
05.2022 - 07.2023

Food and Beverage Server

The Connacht Hotel-Galway, County Galway
06.2021 - 05.2022

N/A - Leaving Cert

Dunmore Community School Co . Galway

Some College (No Degree) - Batchelor of Entrepreneurship And Business

ATU
Shauna Hughes