Shauna Fox
Blanchardstown
Summary
Detail-oriented Senior Claims Assistant with proven skills in claims processing, customer service, and effective communication. Recognized for streamlining operations and training new team members to enhance workflow efficiency. Seeking a position with room for growth.
Overview
10
10
years of professional experience
Work History
Senior Claims Assistant
Liberty Mutual Insurance
Dublin
07.2021 - Current
- Processed insurance claims using Liberty Mutual's claims management system.
- Collaborated with adjusters to ensure timely resolution of claims issues.
- Maintained accurate records of all claims activities and correspondence.
- Assisted in training new team members on claims procedures and systems.
- Coordinated with external vendors to obtain additional documentation for claims.
- Participated in regular training sessions designed to keep up-to-date on industry laws and regulations pertaining to insurance claims handling practices.
- Identified areas where processes could be improved upon in order to streamline operational workflow.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
Call Center Representative
Panda Waste
Navan
01.2021 - 07.2021
- Managed high-volume inbound calls to address customer inquiries effectively.
- Resolved customer issues by utilizing problem-solving skills and effective communication.
- Documented call details accurately in the customer relationship management system.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Personal Assistant to the Managing Director
Setanta Vehicle Sales
Dublin
08.2019 - 03.2020
- Managing a large vehicle movement Excel spreadsheet by updating locations and CVRT/tax expiry dates for each vehicle.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed household inventory and maintenance schedules.
- Sorted mail received daily for distribution throughout the office.
- Coordinated with other staff members to ensure seamless support and coverage.
- Managed expense reports, including tracking receipts, and processing payments promptly.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
Receptionist
Hutton & Meade Hyundai
Dublin
04.2019 - 08.2019
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed multi-line phone system, efficiently routing calls to relevant staff.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Merchandiser
Navan Hire & Hardware
Navan
10.2018 - 02.2019
- Organized displays according to company standards and specifications.
- Managed stock levels and replenished displays to maintain product availability.
- Assisted customers with locating desired items within store locations.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
Operations Scheduler
Balfour Beatty CLG
Finglas
02.2018 - 10.2018
- Generating job packs for construction crews, including maps of underground pipes and powerlines for work to take place.
- Coordinating with city councils to acquire road-opening licenses.
- Ensured all licensing submissions to city councils were 100% accurate, including precise road measurements, surface types, and traffic management details, requiring exceptional attention to detail and compliance with regulations.
- Coordinated directly with customers to arrange suitable times for work to take place, ensuring completion within the strict timeframe of license approval.
Dispatch Coordinator
Kilsaran
Enfield
05.2015 - 01.2018
- Coordinated dispatch schedules to optimize delivery routes and improve efficiency.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized logistics software to track shipments and monitor delivery status.
- Developed procedures for handling customer inquiries and resolving issues quickly.
- Ensured compliance with safety regulations during transportation operations.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
Education
●EQF Level 3 & 4 - Personal Training
Image Fitness
Dublin01-2019
Skills
- Claims processing
- Customer service
- Effective communication
- Team collaboration
- Documentation accuracy
- Time management
References
References available upon request.
Timeline
Senior Claims Assistant
Liberty Mutual Insurance
07.2021 - Current
Call Center Representative
Panda Waste
01.2021 - 07.2021
Personal Assistant to the Managing Director
Setanta Vehicle Sales
08.2019 - 03.2020
Receptionist
Hutton & Meade Hyundai
04.2019 - 08.2019
Merchandiser
Navan Hire & Hardware
10.2018 - 02.2019
Operations Scheduler
Balfour Beatty CLG
02.2018 - 10.2018
Dispatch Coordinator
Kilsaran
05.2015 - 01.2018
●EQF Level 3 & 4 - Personal Training
Image Fitness