SHAUNA BYRNE
Galway,Ireland
Summary
A dedicated professional with a strong foundation in customer service and pharmaceutical supply storage, demonstrating expertise in answering and routing calls, addressing customer inquiries, and resolving issues efficiently. Proficient in cash register operations and payment processing, with meticulous attention to detail and mathematical reasoning skills. Adept at relationship building and decision making, leveraging critical thinking to enhance operational efficiency. Committed to maintaining high standards of inventory receipt and medication storage and labelling, while staying informed on fashion trends. Career goals include advancing within the industry by utilising exceptional people skills and verbal and written communication abilities.
Energetic Retail Assistant with knack for creating welcoming shopping environments and increasing customer satisfaction. Successfully boosted sales through upselling techniques and managed inventory to ensure shelves were always stocked. Known for excellent customer service and building strong relationships with regular shoppers, contributing to store loyalty and repeat business.
Overview
4
4
years of professional experience
Work history
Retails Assistant
JD Sports Fashion
2023.04 - 2026.02
- Responded quickly to customer concerns and escalated serious issues to management.
- Managed various errands for employees throughout company.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Greeted customers and employees pleasantly and maintained upbeat demeanour.
- Kept a good example in front of those who are younger than pre-teens.
- Delivered an exceptional level of experience and service to each customer by listening to concerns and answering questions.
- Received and processed product returns.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Addressed customer inquiries and concerns to facilitate decision making with minimal anxiety or hesitation.
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Pharmacy Assistant
Renmore Pharmacy
2022.01 - 2023.01
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Monitored and checked expiration dates on drugs in stock.
- Prepared medication labels with item name and quantity.
- Answered customer questions about prescribed and OTC medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Supported pharmacist in preparing daily prescriptions.
- Coordinated patient prescription counselling with pharmacist.
- Received, reviewed, dispensed, and labelled over 20 prescriptions daily.
- Restocked shelves and prepared expired drugs for return.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Received, reviewed, dispensed, and labelled over fifteen prescriptions daily.
Education
Bachelor of Business Administration - Business General
Atlantic Technological University
Galway, Ireland 2025.09 -
Skills
- Answering and Routing Calls
- Fashion trends awareness
- Inventory Receipt
- Decision Making
- Payment Processing
- Medication Storage and Labelling
- Cash handler
- Addressing Customer Inquiries
- Cash Register Operations
- Critical Thinking
- Time
- People Skills
- Verbal and Written Communication
- Microsoft Office
- Pharmaceutical Supply Storage
- Meticulous
- Mathematical Reasoning
- Customer Service
- Problem-Solving
- Relationship Building
- Resolving Customer Issues
- Detailed Oriented
- Computer Skill
References
091 755 497, Renmore Pharmacy
Accomplishments
- I have Major Sporting Competitions in Clubs and in School Extra-Curriculums.
- I have won many Counties Cup and Shield finals in Gaelic and Football.
- I have won Major trophies in the following age groups (U10s, U12s, U14s, U16s, Minor and Junior) in Gaelic.
- I have won Major trophies in the following age groups (U12s, U13s, U15s, U17s) in Football.
- And in the following year I came runner up 2nd place in All Ireland FAI U14s.
- I have volunteered at my local elderly bowling facility, I helped organize, clean and helped the elderly the elderly who needed help.
- I have won a Major Trophy called the Tara Kelly Cup in England with my Gaelic team, against local clubs there.
- I have volunteered at my local Creshe painting on windows and walls Disney animated characters for children.
- I have won Tournament Trophy with my Camogie club.
- Every summer I coach at Liam Mellows and St James summer Camps.
Timeline
Bachelor of Business Administration - Business General
Atlantic Technological University
2025.09 -
Retails Assistant
JD Sports Fashion
2023.04 - 2026.02
Pharmacy Assistant
Renmore Pharmacy
2022.01 - 2023.01