Shauna Burke
Galway,Ireland
Summary
I bring 4 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer assistant
Tesco
Galway , Ireland
10.2022 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Completed transactions to replace or exchange defective items.
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Experience in the Cash Office, dealing with Brinks and doing the change run in the morning before the shop had opened.
- Stock Control - My main job throughout the day was making sure both Fresh and Ambient goods were rotated and date scanned, and also reducing anything going out of code that day to insure low amounts of waste.
Customer Assistant
Tesco
Oranmore Galway , Ireland
11.2021 - 01.2022
- I worked Part time on the checkouts over the Christmas period in Tesco Oranmore.
- Handled high volumes of transactions during holiday seasons efficiently.
- Helped customers to pack away shopping for improved customer experience.
- Scanned products at high tempo to quickly process customer transactions.
- Checked customer ID when selling age-restricted items, following store policy.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted customers entering store and responded promptly to customer needs.
TY Work Experience - Teaching
Radharc na Mara NS
Galway, Ireland
03.2019 - 03.2019
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Supervised pupils during lunchtimes and educational visits.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
Education
Leaving Certificate -
Dominican College Taylors Hill
Galway IrelandSkills
- Decision making
- Active listening
- Customer service excellence
- Emotional intelligence
- Excellent verbal communication
- Cash handling
- Multi-tasking
- Complaint handling
Affiliations
- Soccer
- Swimming
- Walking
Accomplishments
Employee of the Month - Tesco December 2022
Unsung Hero - Tesco November 2024 (an award picked by my fellow colleagues, "unsung hero" means I helped out in all different departments in store where I could for example checkouts, labels, counts, cash office )
Player Of the Year 2019 - Mervue United FC
Certification
Manual Handling Training
Provisional Driving License
Languages
English
Fluent
Irish
Elementary
French
Elementary
References
References available upon request.
Timeline
Customer assistant
Tesco
10.2022 - Current
Customer Assistant
Tesco
11.2021 - 01.2022
TY Work Experience - Teaching
Radharc na Mara NS
03.2019 - 03.2019
Leaving Certificate -
Dominican College Taylors Hill
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