Shaun Ryan Donnelly
GALWAY,Ireland
Summary
Quality Assurance Professional with a solid foundation in leadership, skilled in building effective teams and delivering impactful presentations. Leveraged interpersonal skills and problem-solving abilities to drive high-quality service and consistent results. Demonstrated dedication to training and mentoring, achieving organisational goals through effective planning and prioritisation.
Overview
4
4
years of professional experience
Work history
McDonalds employee
McDonalds headford rd
galway, Ireland
2022.03 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
Shop clerk
xl
Galway, Ireland
2025.06 - 2025.07
- Assisted customers, promptly resolving queries to enhance satisfaction.
- Boosted sales through suggestive selling techniques at the counter.
- Handled complaints professionally, striving for speedy resolution.
- Processed cash and card transactions to facilitate seamless checkouts.
- Fostered a welcoming atmosphere by positively engaging with customers, encouraging repeat visits.
- Managed inventory levels to prevent stock shortages and excesses, ensuring product availability.
- Undertook stock takes regularly, maintaining accurate inventory records.
- Worked closely with team members for efficient daily operations.
Skills
- Customer service
- Problem-solving
- Quality Assurance
- Team building
- Communication skills
- Calm under pressure
- Resourcefulness
- Public speaking
- Leadership
Affiliations
- music drums video games sports
Timeline
Shop clerk
xl
2025.06 - 2025.07
McDonalds employee
McDonalds headford rd
2022.03 - Current