Sharon Daly
Citywest,Ireland
Summary
Results-orientated Customer Service Professional who excels at uncovering customer needs, finding solutions, and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Offering strong organisational skills and excellent customer service experience. Knowledgeable about communication, problem-solving, and time management. Ready to use and develop communication, negotiation, and customer service skills in a Customer Service role.
Reliable professional with a proactive approach to providing exceptional customer service in fast-paced environments. Developed strong communication and problem-solving skills through previous roles in customer service and administration. Aims to enhance passenger experiences and streamline ticket desk operations.
Committed to continuous improvement and seeking opportunities to leverage expertise in a dynamic work environment.
Overview
38
38
years of professional experience
1992
1992
years of post-secondary education
Work History
Customer Service
Bunzl Ireland
03.2020 - Current
- Process sales orders accurately via email and calls daily
- Create uplifts
- Credit and Debit in line with company policy
- Demonstrated strong interpersonal skills and conflict resolution techniques; proficiently resolving customer issues
- Investigates customer enquiries and complaints, taking corrective action and up scaling issues as appropriate
- Works closely with dispatch and warehouse operatives to ensure timely and speedy delivery of products
- Supporting Sales Representatives within company and externally supporting their clients daily
- Generated reports using Sage X3 and CRM system Zendesk
- Handled high volume of inbound / outbound calls and emails daily
Slimming World Consultant
Slimming World
01.2015 - 10.2021
- Maximized revenue of treatments and programs through effective customer service, data scheduling and sales
- Performed data entry, filed, and maintained up-to-date documents and records
- Maintained up-to-date knowledge and accurately described benefits and prices to clients
- Performed accounting roles, maintained financial records and cash flow data and upsold promotional packages
- Efficiently marketed products and services through advertising, promotional activities, and motivational speaking
Customer Service
FREIGHT SPEED
07.2019 - 03.2020
- Handling and ensuring smooth operations of deliveries and transport of HSE products and HSE Contract
- Demonstrating strong interpersonal skills and conflict resolution techniques; proficiently resolving customer issues
- Investigating customer enquiries and complaints, taking corrective action and up scaling issues as appropriate
- Working closely with dispatch and warehouse operatives to ensure timely and speedy delivery of products
- Effectively implementing the HSE synergy system, and the T9 transport system within the company
- Generating weekly run of reports to produce delivery percentages across the country
- Handing a high volume of inbound / outbound calls and emails daily
Customer Service
Tokheim Services TSG
01.2019 - 07.2019
- Received and logged calls and allocated them to relevant local engineers
- Worked in a demanding environment that involved multi-tasking – additional Admin tasks
- Responsible for the smooth running of the Service Desk and worked in a team with two other Services Coordinators
- Collaborated closely with a team of 6 engineers to complete the tickets assigned to them
- Completed weekly stats reports
- Logged approximately four hundred calls per week, via telephone and email as a team
- Diligence was essential, as the information received was required for review for invoicing purposes
Customer Service
Work Wear Experts
03.2018 - 09.2018
- Performed data entry and maintained up to date records
- Delivered proficient customer service during and after product sales, handled all requests for information, as well as queries and issues regarding products and services in a timely manner
- Supported the accounting function and performed accounts receivable and accounts payables, financial reconciliations, sales and purchase ledger invoices and financial reporting
- Proficiently handled customer accounts and created strong business relations with customers
- Processed all requests and highlighted pertinent data to facilitate Sourcing products
Lollipop Lady
Dublin County Council
01.2011 - 01.2017
Administration Assistant
Asgard Software
01.2007 - 01.2011
Administration Assistant
Paper Assist
01.2005 - 01.2006
Customer Care Representative
Meteor
01.2002 - 01.2003
World Class Manufacturing Operator
Microsoft Ireland
01.1987 - 01.1997
Education
Team Leadership 6N1948 Certification : QQI level 6 - Business
City of Dublin Education & Training Board
Dublin Ireland 02.2025 -
ECDL -
Rathcoole Community Centre
Child Care (Part time) - QQI Level 5
Old Bawn Community School
Secretarial Course - undefined
Ballsbridge Secretarial College
01.1986 - 01.1987
Second Level Education - undefined
St. Paul’s Secondary School
01.1980 - 01.1986
Skills
- English
- Valid Driving License
- Exceptional customer service
- Strong IT skills
- Certified First Aider
- Certified in manual handling
Interests
Health and fitness; Sociable love meeting and getting to know new people; Enjoy spending time with family and friends. Amateur Dramatics Member of Tallaght Theatre
Timeline
Team Leadership 6N1948 Certification : QQI level 6 - Business
City of Dublin Education & Training Board
02.2025 -
Customer Service
Bunzl Ireland
03.2020 - Current
Customer Service
FREIGHT SPEED
07.2019 - 03.2020
Customer Service
Tokheim Services TSG
01.2019 - 07.2019
Customer Service
Work Wear Experts
03.2018 - 09.2018
Slimming World Consultant
Slimming World
01.2015 - 10.2021
Lollipop Lady
Dublin County Council
01.2011 - 01.2017
Administration Assistant
Asgard Software
01.2007 - 01.2011
Administration Assistant
Paper Assist
01.2005 - 01.2006
Customer Care Representative
Meteor
01.2002 - 01.2003
World Class Manufacturing Operator
Microsoft Ireland
01.1987 - 01.1997
Secretarial Course - undefined
Ballsbridge Secretarial College
01.1986 - 01.1987
Second Level Education - undefined
St. Paul’s Secondary School
01.1980 - 01.1986
ECDL -
Rathcoole Community Centre
Child Care (Part time) - QQI Level 5
Old Bawn Community School
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