Summary
Overview
Work history
Education
Skills
Work availability
Timeline
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Sharma Varsha Muraleedhara

Summary

Detail-oriented Business Analyst bringing in-depth knowledge of NetSuite ERP and collections systems (High Radius, Cforia). Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings. Professional with excellent problem solving ability and strong communication skills .

Overview

9
9
years of professional experience

Work history

Senior Business System Analyst

Zendesk Inc
, Dublin
05.2020 - Current
  • Partner with Finance, Collections, and other business teams to understand the root cause of their needs and elicit business requirements for system changes
  • Collaborate with Engineering (Workato - Integration), Business Architecture Enterprise Data Warehouse and other technology teams (in-house systems) to deliver cross-functional projects under strict timelines
  • Define functional and technical requirements, process flow diagrams, and actionable tasks to deliver a scalable solution that align to business goals
  • Conducted interviews with key business users to collect information on processes and user requirements.
  • Reviewed files, records and historic data to obtain required business information for development requests.
  • Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
  • Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
  • Develop scripts in NetSuite to automate manually performed operational processes for improved efficiency and accuracy..
  • Conducted knowledge transfer sessions and groomed a team member // tbc
  • Conducted NetSuite training for business stakeholders and reduce dependency for recurring tasks

Netsuite Consultant

AMCS Group Ireland
, Limerick
09.2019 - 01.2020
  • Designed and implemented an automated flow, which allowed to create personalized Task(s) for individual customer records
  • Created a Custom Record to log audit information pertaining to a Subscription associated with the customer record, which included creation of custom fields and forms that defined the Task criteria
  • Developed a script to automate task creation based on the criteria fetched from the Custom Audit Record
  • Migrated user data from a third-party ERP system into NetSuite, owing to an acquisition of a company by the organization
  • Created Subscription Plans, Price Plans and Price Books as part of SuiteBilling using CSV imports
  • Assisted end-users across multiple teams by performing multiple ad-hoc support activities.

NetSuite Consultant

Asics Asia Pte. Ltd
, Singapore
06.2018 - 06.2019
  • Architected, developed and deployed the following features after gathering requirements from the Finance team
  • Reorganized Chart of Accounts for the subsidiaries in the Asia Pacific region to cater to internal organizational restructuring
  • Configured the Bank reconciliation feature in NetSuite by designing custom matching rules to compare the bank statements against NetSuite transactions
  • Implemented the Intercompany Elimination feature for the transactions between the subsidiaries in the Asia Pacific region
  • Automated the process of creating Sales Order and other related documents (bills, invoices, item fulfillment, etc.,) from existing Purchase Orders in NetSuite
  • Customized Intercompany Elimination and Intercompany Reconciliation reports
  • Performed technical enhancements in existing NetSuite framework to support the business requirements of the Finance, Operations and the Retail teams
  • Created multiple optimal Saved Search'es to generate custom reports.
  • Customized forms and Advanced PDF Templates for record types such as Invoice, Payment Voucher, Journal etc., using HTML scripts
  • Designed and customized reports related to Fixed Asset Management and Inventory Management features in NetSuite
  • Provided training to users on NetSuite Standard Features
  • Created process documents, UAT and other related documents pertaining to development, testing and deployment of the processes.

System Analyst

Canadian International School Singapore
04.2017 - 05.2018
  • Involved in the refactoring and optimization of all the suitescripts, workflows, custom records, customforms, roles and email templates in NetSuite
  • Tested data flow between NetSuite and iSAMS (a database system) by creating various record types in
  • NetSuite and provided support for the implemented integration platforms (MuleSoft and Workato)
  • Created SQL scripts to perform various operations such as retrieve, modify, update, and delete datausing multiple tables in MySQL platform for iSAMS
  • Worked with Principals and other heads of department to gather requirements for year end roll-overprocess
  • Performed the year end roll-over process that included operations such as archive old data andcreating new classes/students in the database systems - iSAMS, Managebac and AD Manager.

Programmer Analyst

Cognizant Technology Solutions
, India
07.2014 - 02.2016
  • Developed flow services, java and adapter services on webMethods platform based on client requirements to synchronize data between source and target systems.
  • Developed interfaces which involve the use of webMethods flow services, REST services and adapters to create and modify the configuration properties in the Integration server
  • Developed SFTP pass-through services to manage secure file transfers between servers
  • In-depth documentation of all development efforts in low level design document with details on purpose of development, implementation, dependencies, prerequisites and details pertaining to verification efforts with test cases and test logs captured in Unit Test Case.
  • Provided level 3 support to clients onsite on B2B issues.
  • Involved in end-to-end system testing of the development effort using SOAP UI


Programmer Analyst Trainee Program (Jul 2014 - Jan 2015)

  • Received an intensive training as part of the Programmer Analyst Trainee Program in Customized Java, webMethods Integration platform, flow services, JDBC adapter services, REST Services, Trading Networks and Integration Server.

Education

Graduate Diploma - Human Resource Management

Management Development Institute of Singapore

Bachelor of Technology - Computer Science

Amrita Institute of Technology Science Coimbatore
2014

Skills

  • Strong understanding of Programming/Scripting Languages ( NetSuite Suitescript 10, Javascript, MySQL, HTML, C, C, Java)
  • Techno-functional SME for financial systems such as : ERP (NetSuite OneWorld), Collection tools (High Radius, Cforia),
  • Experience working with Integration Platforms (Workato, webMethods )
  • Proficient in the use of Microsoft Office Applications (Excel, PowerPoint, Word) and GSuite
  • Excellent presentation and interpersonal skills
  • Quick learner with a ‘Can Do' attitude
  • Agile methodologies

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Senior Business System Analyst

Zendesk Inc
05.2020 - Current

Netsuite Consultant

AMCS Group Ireland
09.2019 - 01.2020

NetSuite Consultant

Asics Asia Pte. Ltd
06.2018 - 06.2019

System Analyst

Canadian International School Singapore
04.2017 - 05.2018

Programmer Analyst

Cognizant Technology Solutions
07.2014 - 02.2016

Graduate Diploma - Human Resource Management

Management Development Institute of Singapore

Bachelor of Technology - Computer Science

Amrita Institute of Technology Science Coimbatore
Sharma Varsha Muraleedhara