Sharllyne Moraes
Dublin
Summary
As a Data Center Engineer at Oracle, I support data centre environments by targeting performance, security, and customer satisfaction. I have a passion for solving complex IT problems and delivering high-quality solutions that meet the needs and expectations of Oracle and its clients. My core competencies include hardware and network troubleshooting and maintenance, data centre operations and best practices, customer service and communication, and teamwork and collaboration.
I have successfully completed projects involving server installation, configuration, diagnostics, and repair, as well as network monitoring, testing, and optimization. I have also obtained the CompTIA A+, Network+, Server+, and Linux+ certifications, demonstrating my proficiency and expertise in IT systems. I am always eager to learn new skills and technologies, and to contribute of empowering businesses with innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Center Engineer
Oracle
Dublin
09.2022 - Current
- Support Data Centre environments by targeting performance, Time to First Response (TTFR) and Mean Time to Resolve (MTTR); Follow to all established SOP/MOPs when performing task, ensuring all work with OCI DCS rules; Monitoring Jira queue for incoming tickets; Any part utilization will be appropriately handled, stored, and returned, includes processing these transactions with corresponding an inventory update; Troubleshooting and repair of data center hardware and networking infrastructure, performing on-going maintenance on servers and network equipment; Work with internal teams to troubleshoot problems; Hardware installation and configuration of servers and cabling infrastructure; Communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams; Infrastructure installation, deployment with structured cabling, labelling and troubleshooting (like cabling, location assignment, rack delivery, rack health verification, LLDP verification); Running hardware diagnostics and replacing failing parts in a timely manner; Documenting processes and keeping event logs in ticket; Provided on-call assistance / after-hours support as needed.
Datacenter Technician
TEKsystems @Microsoft
Dublin
03.2022 - 09.2022
- Troubleshoot, swapped, and repaired hardware including: Hard Disks, SSD´s, CPU's, Power Supplies, DIMM´s, Motherboards; Monitored servers and data center equipment for failures and opened service ticket as needed; Maintained and supported all facility servers and customers using, ticket system; Created and revised Manufacturing RMA; Accomplish other tasks and projects as assigned by management; Prioritize requests and deploy servers to meet deadlines;
Laptop Repair Technician
GemPool Recruitment
Dublin
11.2021 - 03.2022
- Upgrading firmware, software, and outdated hardware systems
- Setting up and installing new hardware and software systems
- Troubleshooting macOS, Windows, Chromebooks; Work with engineering regarding problems and solutions on a specific customer computer or on issues affecting all computers of a specific model; Evaluated software and hardware related issues, and conducted configuration and troubleshooting functions; Wipe/Reinstalled software programs or adjust settings on existing software to fix machine malfunctions; Imaging / enrolment laptops.
Data Center Support Technician
ICT Service @Meta
Dublin
10.2021 - 11.2021
- As a DC Support Technician, I worked alongside Data Center Leads at Facebook, in support general tasks
- Was a Project, as assist in moving and racking cardboard boxes as directed, swap boxes of servers, removal/reinstall of velcro on copper and fibre loops, update inventory systems as required
- An opportunity to learn with Team Lead troubleshoot and repair servers that have hardware and network issues, install new hardware such as storage devices, motherboards, CPUs, DIMMs, diagnose and repair server hardware, manage hardware inventory and maintain a supply of spare equipment to ensure a rapid resolution for hardware repairs (SLA<2h).
Process Executive
Infosys BPM
Dublin
05.2021 - 10.2021
- Reviewing agreements and orders to ensure that all legal requirements are met, and documentation is complete
- Handling confidential financial information and complex customer inquiries in compliance with data privacy requirements; Processing rules for converting purchase requisition to PO; Applying an expert level to understand current revenue recognition guidelines as established by finance and in accordance with SOX procedure; Transactions management of Microsoft products, programs and VL Licenses for EMEA Enterprises, through Microsoft Dynamics (ERP and CRM software applications); Complete any required analysis and query investigations with 3rd party vendors; Carried out internal reports; Working with targets and within SLA.
General Operative
FAAC Simply Automatic
Dublin
04.2019 - 04.2021
- Liaising with production and Supply Chain to ensure the continued running of the line, responding any queries regarding shortages and replacement parts quickly and efficiently
- Organizing and managing of the input and output of production and stores to ensure efficient storage and high levels of inventory accuracy
- Performing documentation updates for the quality control test and procedures
- Functional testing of PCBs test to determine its final pass/fail status
- Through a combination of connected cables, test probes, and test software
- Final assembly carries out the final test of the product, packing, storage and delivery to the end of user
- Responsible for testing and packing products to specific target
- Interpreting and applying departmental policies and procedures in operating computers and related software.
Dietitian
Hospital Long Term
Sao Paulo
07.2013 - 01.2019
- Monitoring food handling and exposure, supervision of the operational staff (cooks and kitchen staff)
- Guidance and supervision of the assembly of the meals of the patients, conference of operationalization of the maids and monitoring of the distribution
- Temperature control of food and equipment
- Monitoring of the use of individual and collective protection equipment
- Nutritional assistance of patients, global and anthropometric subjective evaluation of adult and elderly patients
- Nutritional reassessment with anthropometric collection, food history, analysis of biochemical exams, adequacy of the medical prescription with the dietary plan and data feeding in medical records and diets map
- Participation of multidisciplinary team meetings and work together with the other sectors to improve patient care.
Education
Professional Academy Certification in Python Programing -
University College Dublin
05.2024
Diploma in Networking and Security Systems (Irish NFQ Level 7) -
CCT College Dublin
01.2023
Postgraduate in Clinical and Personalized Nutrition (Irish NFQ Level 9) -
College of Medicine of Sao Jose do Rio Preto
01.2015
Bachelor Degree in Dietitian (Irish NFQ Level 8) -
University of Sao Paulo
01.2012
Skills
- Debugging
- Leadership
- Multitask
- Team Work
- Problem Solving
- Hardware troubleshooting
- System Troubleshooting
- Scripting Languages
Websites
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Linux+
- Oracle Cloud Infrastructure DevOps Professional
Personal Information
Nationality: Brazilian (Italian Citizenship)
Languages
- Portuguese (Native)
- English (C1)
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Timeline
Data Center Engineer
Oracle
09.2022 - Current
Datacenter Technician
TEKsystems @Microsoft
03.2022 - 09.2022
Laptop Repair Technician
GemPool Recruitment
11.2021 - 03.2022
Data Center Support Technician
ICT Service @Meta
10.2021 - 11.2021
Process Executive
Infosys BPM
05.2021 - 10.2021
General Operative
FAAC Simply Automatic
04.2019 - 04.2021
Dietitian
Hospital Long Term
07.2013 - 01.2019
Professional Academy Certification in Python Programing -
University College Dublin
Diploma in Networking and Security Systems (Irish NFQ Level 7) -
CCT College Dublin
Postgraduate in Clinical and Personalized Nutrition (Irish NFQ Level 9) -
College of Medicine of Sao Jose do Rio Preto
Bachelor Degree in Dietitian (Irish NFQ Level 8) -
University of Sao Paulo
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