Sharlene Loughnane
42 Aidan Park, Shannon, Co. Clare
Summary
Highly motivated, friendly, hard-working, and punctual individual with many years in a customer-focused role. Strong ability to multitask and organise, while remaining calm and professional even when extremely busy.
Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Blarney Woollen Mills
Bunratty, Co. Clare, Ireland
05.2000 - Current
- Managed the day-to-day operations of the store, including opening and closing the store, customer service, inventory management, and staff scheduling.
- Supervised a team of 20 employees and provided ongoing training to ensure high levels of customer satisfaction.
- Using Clockwise system for recording staff hours worked and sending weekly report to Payroll department to ensure that staff are paid for correct hours worked or holiday pay.
- Recruiting staff when needed. Ensuring all relevant procedures are followed to set up new employees and correct contracts given when starting.
- Providing cover for the General Manager when absent (days off or holidays).
- Handling large volumes of cash daily. Responsible for management of our cash office. Ensuring that correct procedures are followed for cash/cheque lodgements, and that a safe count is carried out daily. Investigation of any descrepancies. Reporting daily to head office.
- Prepared detailed reports summarising sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person, written and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Delegate tasks to team members.
- Monitoring departments within the store to ensure that they are achieving the sales targets set by head office.
- Liaising with our team of buyers to ensure that we have correct stock levels and requesting stock if needed.
- Merchandising.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ordering stationery and cleaning supplies
Education
Bachelor of Science - Business Studies With Marketing
Limerick Institute of Technology
Moylish Park, Limerick06-2002
Business Skills And Tourism Awareness
St. Patrick's Comprehensive School
Shannon, Co. Clare06-1996
Leaving Certificate -
St. Patricks Comprehensive School
Shannon, Co. Clare06-1995
Skills
- Proficient in Microsoft Word, Excel, Outlook
- Planning
- Task Prioritisation
- Communication
- Organisation
- Customer Service
- Cash Register Operation
- Money Handling
- Manual Handling
Affiliations
Swimming, Walking, Reading and Socialising
Timeline
Assistant Manager
Blarney Woollen Mills
05.2000 - Current
Bachelor of Science - Business Studies With Marketing
Limerick Institute of Technology
Business Skills And Tourism Awareness
St. Patrick's Comprehensive School
Leaving Certificate -
St. Patricks Comprehensive School
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