Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

SHARANPREET KAUR MULTANI

Summary

  • Experienced Project Coordinator/Analyst with a proven track record of handling multifaceted project responsibilities under stringent timelines.
  • Adept at leveraging analytical skills to solve complex problems, combined with strong interpersonal abilities.
  • Exceptional communicator skilled in planning and decision-making, seeking an opportunity to showcase a diverse skill set. Proficient in delivering optimal outcomes within limited resources and tight schedules.
  • Possessing Masters in Business Analytics and an MBA in Marketing.
  • 8 years of creative professional experience in business and project management.
  • Proficiently acquiring design skills in UX/UI and programming while honing expertise in data analytics.
  • Ready to apply the skills as needed for a suitable role, demonstrating a proactive and adaptable approach to learning and problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Part Time Scheduling Coordinator (Remote)

Relatecare
02.2024 - Current
  • Coordinating and scheduling patient appointment, procedures, labwork using CRM/ EHR software EPIC.
  • Ensuring appointments are scheduled accurately and in a timely manner.
  • Liaising with hospital departments to arrange and confirm patient admissions, surgeries, and other hospital-based services.
  • Communicating effectively with patients, families, healthcare providers, and hospital staff to ensure smooth scheduling processes.
  • Generating and reviewing scheduling reports to identify trends, optimize scheduling efficiency, and support decision-making processes.
  • Addressing and resolving scheduling conflicts, patient inquiries, and other issues related to appointments and hospital coordination.

Part Time Communication Officer/ Admin Staff

Real Nation
02.2024 - Current
  • Working closely with Project Managers to help with various education projects.
  • Contacting schools to encourage registration and participation in educational programmes via phone and email.
  • Accurately recording and logging information and feedback from calls on an internal database.
  • Adjudication of the entries for ongoing campaigns.
  • Reviewing, sorting and shortlisting nationwide entries.
  • Performing internal data entry and database management tasks.

Content Project Coordinator

Vaco Enterprises Ltd - India
09.2021 - 06.2023
  • Actively supporting projects and initiatives being led by the EMEA Project Manager to keep everyone aligned and informed, managing discreet activities as required.
  • Developed project plans outlining tasks, timelines, and dependencies for content localization projects.
  • Creating detailed POAs and communicating the same to various internal/ external production teams, vendors and translators.
  • Utilized data analytics tools like Python to assess the performance and impact of localized content in different regions.
  • Collaborated with teams across the organization, including data engineering, product management, marketing, and finance, to ensure a holistic approach to content analytics.
  • Designed and maintained dashboards and reports that visualize key performance indicators and metrics related to content.
  • Ensuring project tasks and status are kept updated on internal productivity and collaboration tools for the team (e.g Airtable and CLP)
  • Representing the Netflix Strategy & Operations team internally to cross-functional teams within the studio, troubleshooting and responding to queries through team communication channels (e.g Slack, CLP, Teams etc)
  • Coordinated with external vendors and localization partners to ensure the timely delivery of high-quality localized content.
  • Tracked and managed project timelines, ensuring that content was localized and released per Netflix's content release schedule.
  • Ensured that localized content complies with legal and cultural requirements in different regions.
  • Used data analytics to assess the cultural impact and relevance of localized content.
  • Communicating, referring and using the Netflix tools such as Airtable, Zendesk,Terminology, CLP daily.

Senior Project Coordinator

Deluxe Entertainment Services
12.2017 - 05.2021
  • Processing new projects that come in from the client.
  • Coordinated access arrangements and project instructions with multiple teams.
  • Maximised communication and transparency between clients, internal departments and vendors.
  • Improved average delivery times by eliminating non-value-adding steps, automating tasks and managing scope creep.
  • Developed and maintained project plans outlining tasks, timelines, milestones, and dependencies for content localization projects.
  • Created detailed POAs and communicated the same to various internal production teams, editors and translators
  • Coordinated with internal and external teams, including translators, editors, and localization vendors, to allocate resources effectively.
  • Collaborated with legal teams to address any linguistic or cultural issues that may arise during the localization process.
  • Identified and addressed issues that may impact the process, including technical challenges, linguistic concerns, and cultural considerations.
  • Generated and maintained documentation, and trackers related to project specifications, requirements, and outcomes.
  • Conducted post-project evaluations and gathered feedback to analyze the success of the localization process.
  • Involved in daily communication and follow-up to ensure each project flows smoothly within the timeline, receives adequate checks, and is completely ready for delivery on time
  • Attended the production calls and calls with the client's services team as needed.
  • Identified opportunities for process optimization and automation in content localization workflows.

Learning Coordinator (NGO)

Assam Rifles Middle School
11.2016 - 10.2017
  • Planned and delivered educational programs and activities in alignment with the institution's mission and goals.
  • Contributed to the development of educational curricula that aligned with the objectives.
  • Conducted workshops, training sessions, and capacity-building programs for the community and students.
  • Provided individualized support and guidance to students and participants who needed extra assistance.
  • Monitored the progress of learners and adjusted teaching strategies as necessary.
  • Collaborated with community members to understand their needs and incorporated community perspectives into educational programs.
  • Collected and analysed data to measure program outcomes and identify areas for improvement.
  • Built the capacity of local teachers, community leaders, and volunteers through training sessions and mentorship

Transaction Risk Investigator

Amazon Development Centre
05.2014 - 12.2014
  • Identified fraud patterns and Modus operandi(s) that would have a direct impact on the bottom line / bad debt rate for amazon.com.
  • Investigated and analyzed transactions to identify potential fraudulent activities on the Amazon platform.
  • Reviewed and assessed high-risk transactions and accounts to identify patterns or anomalies that may indicate fraudulent behaviour.
  • Utilized internal tools and systems to conduct in-depth transaction analyses.
  • Documented actions by providing detailed annotations.
  • Generated reports on suspicious transactions and submitted them to the appropriate teams or authorities.
  • Took appropriate actions, such as issuing warnings, suspending accounts, or escalating cases for further review.
  • Continuously monitored transactional data and account activities to stay vigilant against evolving fraud patterns.
  • Collaborated with data scientists and analysts to develop and improve fraud detection algorithms.
  • Communicated with customers, financial institutions, and law enforcement agencies via telephone and e-mail if required for a given investigation

Education

Master of Science - Business Analytics & Digital Media Design

South East Technical University (SETU)
09.2024

MBA - Human Resources Management & Marketing

ISBR
06.2014

Bachelor of Science -

Osmania University
06.2012

Skills

  • G-Suite
  • MS Office Suite
  • Project Management
  • Python
  • Localization expertise
  • CAT tools knowledge
  • Zendesk
  • Database Management using SQL
  • Data Visualization
  • Business Intelligence
  • UX/UI Design Advanced Knowledge
  • Programme development

Languages

English
Proficient
C2
German
Elementary
A2

Certification

Python- Datacamp Certification

Six Sigma certification

Timeline

Part Time Scheduling Coordinator (Remote)

Relatecare
02.2024 - Current

Part Time Communication Officer/ Admin Staff

Real Nation
02.2024 - Current

Content Project Coordinator

Vaco Enterprises Ltd - India
09.2021 - 06.2023

Senior Project Coordinator

Deluxe Entertainment Services
12.2017 - 05.2021

Learning Coordinator (NGO)

Assam Rifles Middle School
11.2016 - 10.2017

Transaction Risk Investigator

Amazon Development Centre
05.2014 - 12.2014

Master of Science - Business Analytics & Digital Media Design

South East Technical University (SETU)

MBA - Human Resources Management & Marketing

ISBR

Bachelor of Science -

Osmania University

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SHARANPREET KAUR MULTANI