Shante Johnson
Chicago
Summary
Customer relationship specialist expert with 10+ years of experience customer service, management and training. Experienced in AI, content generation, voice recording, and CRM systems. Holds a Business Administration degree in Management and an NSLS leadership member with certifications. Skilled in audio editing and AI-driven tools for quality assurance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Marketing Professional
PlanNet Marketing
11.2017 - Current
- Assist individuals in launching and scaling independent travel agencies, providing mentorship on business strategies and residual income growth.
- Leverage AI tools and voiceover content to create engaging social media campaigns, educating audiences on affordable travel opportunities.
- Guide clients on turning their love for travel into a paycheck through affiliate marketing, bookings, and strategic partnerships.
- Helped individuals access exclusive discounts and rewards, enabling them to travel more for less while building a sustainable income stream.
Social Service Career Trainee
Illinois Department of Human Services (IDHS)
02.2024 - 07.2024
- Conducted online consultations with clients, demonstrating empathy and professional communication to improve service satisfaction by 30%.
- Utilized AI-based content analysis tools to optimize client interactions and streamline case processing, reducing processing time by 80%.
- Managed and maintained detailed case records with an emphasis on accuracy and compliance, ensuring effective follow-ups.
- Developed instructional voice recordings to assist clients in navigating services and applications.
Sr. Customer Contact Specialist
Academic Partnerships |
12.2019 - 04.2023
- Managed 60-80 daily inbound/outbound calls, assisting students in enrollment processes with a 98% accuracy rate in documentation.
- Used AI-powered CRM tools (Salesforce, AMS 360) for automated tracking and workflow optimization.
- Created voiceover content for instructional guides and customer support resources, enhancing user experience and comprehension.
- Collaborated with teams to improve customer service scripts using AI-driven sentiment analysis.
Education
MBA - Business Administration And Management
Colorado Technical University
12-2017
Skills
- Social media marketing
- Customer service
- MS office skills
- Brand promotion
- Data entry
- Problem-solving skills
- Artificial intelligence applications
- New hire onboarding
- Training development
- Personnel training
Certification
The National Society Of Leadership And Success
Timeline
Social Service Career Trainee
Illinois Department of Human Services (IDHS)
02.2024 - 07.2024
Sr. Customer Contact Specialist
Academic Partnerships |
12.2019 - 04.2023
Network Marketing Professional
PlanNet Marketing
11.2017 - Current
MBA - Business Administration And Management
Colorado Technical University
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