Shannon Fahey
Mullingar, County Westmeath
Summary
Invested Social Care Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in working with adults with intellectual and physical disabilities. Respectful and compassionate professional offering four years background serving community by providing guidance for clients in need.
Although my most recent background is in Social Care, I have substantial experience in Retail and Customer Service Roles.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Acquire BPO for Defence Health
Melbourne Australia
02.2024 - 05.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teacher's Aide
Anzuk Education
Melbourne, VIC
10.2023 - 02.2024
- Assisted teachers with supervision and care of group of 6 children per class.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Social Care Worker
The Muiriosa Foundation
County Westmeath Ireland
11.2019 - 08.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Education
BA In Applied Social Studies In Social Care - Social Care Practice
Technological University of The Shannon
County Westmeath Ireland 10.2022
QQI Level 5 - Nursing Studies
Moate Business College
County Westmeath, Ireland11.2018
Skills
- CPR, First Aid, AED
- Emotional Support
- Care Planning
- Positive Reinforcement Methods
- Infection Control
- Disability Care
- Solution-Based Interventions
- Exceptional Customer Service
- Behavioral Intervention Plans (BIP)
- Housekeeping
- Client Needs Assessment
- Injury Prevention and Treatment
- Grooming and Bathing Assistance
- Learning Disabilities
- Independent Living
- Outdoor Activities
- Behavioral Therapy
- Team Communication
- Cash Handling
- Tour Bookings
- Customer Engagement
- Special Requests
- Station Preparation
- Staff Training
Timeline
Member Service Representative
Acquire BPO for Defence Health
02.2024 - 05.2024
Teacher's Aide
Anzuk Education
10.2023 - 02.2024
Social Care Worker
The Muiriosa Foundation
11.2019 - 08.2023
BA In Applied Social Studies In Social Care - Social Care Practice
Technological University of The Shannon
QQI Level 5 - Nursing Studies
Moate Business College