Shannon Doyle
Lucan,Dublin
Summary
I have dedicated the last eight years to pursuing my passion as a vocalist, collaborating with diverse bands and exploring a wide range of musical genres. My enthusiasm for music is not just about performing but also about being an integral part of a team. I thrive in community-oriented environments, where creativity flourishes through shared experiences.
Currently, I am looking to take the next step in my music career and transition into making music my full-time profession.
Working at Bimm would be fantastic because I hold fond memories of studying there, and being among people who share the same interests and passions as me. My admin and organisational skills, along with my friendly demeanour and meticulous attention to detail, make me a strong fit for the Information Hub Assistant role.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Ecomm Charge Query Agent
An Post
Dublin
03.2023 - Current
- Examine electronic customs declarations submitted by importers.
- Calculate applicable customs duties, taxes, and fees based on the information provided in electronic declarations. to ensure accuracy and completeness.
- Interact with clients to resolve issues, request additional documentation, and provide guidance on customs requirements.
- Ensure the security and confidentiality of electronic customs data and sensitive information.
- Use critical thinking and problem-solving skills to resolve issues related to customs declarations efficiently.
Vocalist
Toshin, Yankari, Xcollective, Shanny
Dublin
04.2015 - Current
- Worked closely with musicians, songwriters, and producers to create and refine music collaboratively.
- Gained proficiency in studio recording techniques, contributing to successful vocal recordings for various projects.
- Effectively managed schedules, ensuring rehearsals and performances ran smoothly and met deadlines.
- Collaborated on promotional efforts, including social media campaigns, merchandise creation, and marketing strategies, to raise the band's profile and reach a wider audience.
- Successfully identified and secured suitable venues for band performances, considering factors such as capacity, location, and audience preferences.
- Managed the music release process, including planning, scheduling, and executing all aspects of a music project, from conception to distribution.
Call Centre Agent
An Post
Dublin
08.2020 - 03.2023
- Accurately record essential information about each call, including customer details, issues, and resolutions, for future reference.
- Schedule callbacks or follow-up tasks for unresolved issues or customer requests.
- Ensure issue resolution and customer satisfaction.
- Understand and address client challenges with care.
Education
CPD Diploma in Professional Musicianship - Vocals
Bimm Dublin
09.2016 - 05.2017
Skills
- Organisational skills
- Time-Management
- Collaboration
- Communication
- Project Planning
- Problem-Solving
- Support and Motivation
Timeline
Ecomm Charge Query Agent
An Post
03.2023 - Current
Call Centre Agent
An Post
08.2020 - 03.2023
CPD Diploma in Professional Musicianship - Vocals
Bimm Dublin
09.2016 - 05.2017
Vocalist
Toshin, Yankari, Xcollective, Shanny
04.2015 - Current
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