Shannon Doherty
Finglas,Dublin 11
Summary
Focused and professional seeking to further my career within Human Resources. Experienced in office management and support. Skilled in handling new hire paperwork, training new hires, managing employee files and screening potential employees. Organised professional with excellent clerical skills. Possesses strong character profiling and interpersonal abilities. Great communicator manages time well to complete tasks to high standards. Adaptable and always willing to go the extra mile.
Overview
8
8
years of professional experience
Work history
Human Resources Assistant
Synergy Security Solutions
Ireland, Ireland
03.2022 - Current
- Run the end to end recruitment process of internal and external vacancies, in line with Recruitment Team's policies and procedures
- Prescreen CV's / applications and engage candidates as part of the recruitment process
- Oversee onboarding process for new hires
- Be accessible and adaptable, communicating clearly throughout the recruitment process with all partners
- Provide day to day HR support to employees and managers including resolving employee queries, benefits, ensuring all practices and advice is in line with HR policies
- Ensuring that all Employees offers, contracts and handbooks are kept up to date in respect of legal requirements
- Management of the On-Demand platform ie
- Indeed
- Undertaking research under own initiative
- Keeping personal employment law knowledge up to date
- Using all Office packages
- To attend meetings as required
- Ensure all information is correctly documented and stored in our System securely
- Coordinate and maintain all candidate interview scheduling, organize interview debriefs and gather feedback
- Ensure all duties are carried out in line with best practice and according to internal audit guidelines
- Assist management with employee relations issues, including disciplinary procedures
- Review and update job descriptions on platforms
- Any other duties that come as part of maintaining a HR department and assisting the HR Executive
Merchandising Assistant
Nottingham Ice Centre
Ireland , Ireland
06.2022 - 09.2022
- Stock control and shop merchandising
- Put together, corrected and updated product assortment sheets.
- End of day tasks for closing up.
- Handling of cash
- Making sure procedures are being followed
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
Carpenter Labourer
Con Doherty Carpentry
11.2021 - 03.2022
- Labouring
- Cleaning
- Light carpentry
- Met schedule using excellent planning and coordination skills.
- Demonstrated consistent hard work and dedication to achieve results.
Duty Manager
Smyths Toy Store
Athlone
08.2021 - 11.2021
- Key holder- opening and closing the shop.
- Stock control and shop merchandising.
- Managing front of shop duties and shop floor.
- Handling queries from customers.
- Handling of cash.
- Learning new software programmes.
- Making sure procedures are being followed
Duty Manager/Assistant Manager
Dealz
01.2017 - 11.2021
- Hold interviews with all candidates, acting as the first point of contact
- Stock control and shop merchandising
- Key holder - responsible for opening and closing the shop
- Undertaking safe checks and counting tills at end of day
- Helping on the shop floor and on checkouts if the shop is busy
- Managing floor staff
- Assist with annual performance reviews and probation review
- Assist management with employee relations issues, including disciplinary procedures
- Handling queries and complaints
- Using company software to pay employees
- Checking and replying to emails
- Handling difficult situations
- Managing Rosters, forecasting and holiday requests.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
Retail Assistant
Dealz
04.2015 - 01.2017
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Training in staff
- Ensuring shop floor is tidy and shelves are restocked and neat
- Advised customers on optimal product selection to simplify purchasing decisions.
- Efficiently completed shop floor duties autonomously and in team setting.
- Created welcoming environment by greeting customers in line with best store practices.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
Education
QQI Level 6 - Advance Business Management Major Award
The Open College
Dublin2023
QQI Level 6 Human Resources - Dublin
The Open College
Dublin 04.2001 -
QQI Level 5 - Mullingar
Womens Community College
Mullingar2020
QQI Level 5 - Westmeath
Castlepollard Community College
Westmeath2013
Skills
- Customer assistance
- Professional appearance
- Cash management
- Excellent verbal communication
- Issue resolution
- Outgoing and enthusiastic
- Organisation skills
- Management skills
- Computer proficiency
- People skills
- Work as a team
- Employee relations
- Staff mentoring
- Administrative support
- Recruitment
Timeline
Merchandising Assistant
Nottingham Ice Centre
06.2022 - 09.2022
Human Resources Assistant
Synergy Security Solutions
03.2022 - Current
Carpenter Labourer
Con Doherty Carpentry
11.2021 - 03.2022
Duty Manager
Smyths Toy Store
08.2021 - 11.2021
Duty Manager/Assistant Manager
Dealz
01.2017 - 11.2021
Retail Assistant
Dealz
04.2015 - 01.2017
QQI Level 6 Human Resources - Dublin
The Open College
04.2001 -
QQI Level 6 - Advance Business Management Major Award
The Open College
QQI Level 5 - Mullingar
Womens Community College
QQI Level 5 - Westmeath
Castlepollard Community College
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