Shannon Buckley
Dublin
Summary
I am a motivated, friendly, and professional individual with experience in hospitality, retail and fitness environments. I have developed strong customer service, communication, and problem-solving skills, with a proven ability to build positive relationships and work effectively with a wide range of people. Reliable and adaptable, I am comfortable working independently or as part of a team in fast-paced environments. I am proficient in Microsoft and Google platforms and am eager to continue developing my skills while making a positive contribution to any organisation I join.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Sales assistant
Card Factory
Dublin 11
2025.09 - Current
- Delivered friendly and efficient customer service in a busy retail environment.
- Worked independently, taking responsibility for daily store operations with minimal supervision.
- Processed cash and card transactions accurately using the till system.
- Maintained stock levels through regular replenishment and organisation of deliverys.
- Ensured the store was clean, well-presented, and visually appealing for customers.
- Assisted customers with product selection and resolved queries in a professional manner.
- Built strong relationships with regular customers, encouraging repeat business through excellent service and product knowledge.
- Prepared and inflated helium balloons for birthdays, celebrations, and special events, ensuring orders were completed accurately and to a high standard.
- Demonstrated strong time-management, communication, and problem-solving skills while balancing multiple responsibilities.
Suite Waitress
Aramark
Croke Park
2025.03 - 2026.05
- Working as a waitress in the Executive Suites at Croke Park, serving high-end food and beverage service to guests during major events. Maintained a polished, professional manner in a fast-paced environment, ensuring exceptional service.
- Responsibilities included coordinating with kitchen and bar staff for timely service, upholding hygiene standards, and handling requests with efficiency and kindness, ensuring guest satisfaction.
Trainee Gym Instructor
DCU Sport Complex
Dublin
2026.01 - 2026.02
- Conducted gym inductions and supervised safe use of fitness equipment.
- Maintained cleanliness and organisation of the gym floor and training areas.
- Observed and supported personal training sessions and fitness assessments.
- Assisted with setting up and delivering group fitness classes and activities.
- Developed knowledge of health, fitness, and exercise programming in a professional gym environment.
- Demonstrated strong communication, teamwork, and professionalism while working with members and staff.
- Upheld health and safety regulations in all tasks, promoting safe work environment.
Coaching
Bohemian FC
2022.09 - 2024.02
- Coaching football and working with children aged 4-7. Implementing coaching methods to accommodate individual learning styles and preferences for maximum impact, while also maintaining a fun and welcoming environment for children.
Build control Centre
Eir
Dublin
2022.09 - 2023.04
- Great exposure to the inner workings of one of the country's biggest employers.
- Based in the area responsible for the building and maintenance of the full network. Financial governance is also their responsibility. Managed complaints with calm, clear communication and problem-solving. Engaged with customers to better understand needs and deliver excellent service.
Clinical Engineering
Mater Hospital
Dublin
2022.12 - 2023.03
- TY work experience. Helped to design and implement innovative solutions to complex clinical engineering problems, significantly improving patient outcomes.
- Participated in regular training sessions to enhance engineering knowledge and skills. Improved my ability to take instruction and work independently.
Education
Leaving Certificate - Secondary School
Mount Temple Comprehensive
Clontarf, Dublin 2019.09 - 2025.05
QQI Level 5 - Sport Recreation
FAI Player development course
Cabra, Dublin 2025.08 - 2026.07
Skills
- Customer service
- Multitasking ability
- Team building
- Good communication skills
- Problem resolution
- Strong work ethic
- Highly adaptable
- Open-minded
- Ability to take instruction and work independently
- IT skills (Microsoft, Google)
References
- Kevin Hoey, 0857769504, Card Factory
- Donna Byrne, 0871854583, Croke Park
- Emma Kenny, 0857390037, DCU sport complex
- John, O'Reilly, 0872611934, Bohemian FC
- Andrew, Kennedy, 0876607442, Mater Hospital
- Andy, O'Neill, 0855816037, Eir
Timeline
Trainee Gym Instructor
DCU Sport Complex
2026.01 - 2026.02
Sales assistant
Card Factory
2025.09 - Current
QQI Level 5 - Sport Recreation
FAI Player development course
2025.08 - 2026.07
Suite Waitress
Aramark
2025.03 - 2026.05
Clinical Engineering
Mater Hospital
2022.12 - 2023.03
Build control Centre
Eir
2022.09 - 2023.04
Coaching
Bohemian FC
2022.09 - 2024.02
Leaving Certificate - Secondary School
Mount Temple Comprehensive
2019.09 - 2025.05