Shane West
St. Louis Park,G
Summary
Dynamic leader with a proven track record at the University of Minnesota Research Animal Resources, zoos and animal shelters and sanctuaries enhancing animal welfare and streamlining operations. Skilled in animal husbandry and team management. My approach has significantly improved staff effectiveness and animal care standards, demonstrating exceptional supervisory and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Care Supervisor
University of Minnesota Research Animal Resources
05.2019 - Current
- Mitigated risks associated with contagious diseases through strict adherence to quarantine protocols when necessary or required.
- Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
- Streamlined daily operations by developing and implementing efficient work schedules for the animal care team.
- Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
- Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
- Enhanced communication among staff members by holding regular meetings to discuss ongoing projects, challenges faced during daily operations, and potential solutions or improvements needed within the organization''s processes or procedures.
- Ensured compliance with local, state, and federal regulations by keeping accurate records of animal care activities.
- Demonstrated commitment to continuous professional development by attending workshops, conferences, and seminars related to animal welfare and management practices.
- Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
- Monitored animals for behavioral problems and signs of health issues.
Restorative Justice Trainer
Contracted
01.2012 - Current
- Coordinated training for select prisons and every school district in the state of Texas by creating webinars, tutorials and training manuals, maintaining consistent quality of educational programs.
- Provided recommendations for modification, development or improvement of educational programs
- Improved student retention, behavior, and grades through proactive measures
- Decreased suspension and expulsion rates to keep children in school by implementing circles and teaching teachers proactive approaches to work with students in order to form better relationships
- Worked with students on accountability and plan of actions
Guest Services Supervisor
Hyatt
03.2019 - 04.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Implemented guest satisfaction survey, utilizing results to identify areas for improvement.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Intake Coordinator
City of San Antonio Animal Care Services
01.2017 - 02.2019
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Proactively engaged citizens through neighborhood meetings while addressing their concerns, leading to stronger community partnerships and increased understanding of animal control objectives.
- Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Unloaded and impounded animals received from animal control and public.
- Handled animal control duties as needed, safely capturing stray or dangerous animals for transport to appropriate facilities.
- Demonstrated commitment to ongoing professional development by attending relevant conferences, workshops, and seminars related to animal welfare and control.
Primate Caretaker
Primarily Primates
10.2015 - 01.2017
- Monitored animal behavior for signs of stress, adjusting care plans to improve well-being.
- Ensured compliance with animal welfare laws and accreditation standards, maintaining zoo's reputable status.
- Streamlined feeding schedules to accommodate dietary needs of diverse species, optimizing overall health.
- Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
- Facilitated volunteer training sessions to improve knowledge of proper handling techniques and general safety protocols around animals.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
Education
Bachelor of Science - Psychology
University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
St. Louis Park Senior High School
St. Louis Park, MnSkills
- Supervisory skills
- Team management
- Facility maintenance
- Animal Husbandry
- Animal behavior
- Animal enrichment
- Animal handling
- Decision-making
- Networking and relationship building
- Delegation and supervision
- Communication and interpersonal skills
- Conflict resolution
Certification
- Assistant Laboratory Animal Technician (ALAT) - American Association for Laboratory Animal Science.
Languages
English
Native language
German
Proficient
C2
Timeline
Animal Care Supervisor
University of Minnesota Research Animal Resources
05.2019 - Current
Guest Services Supervisor
Hyatt
03.2019 - 04.2020
Intake Coordinator
City of San Antonio Animal Care Services
01.2017 - 02.2019
Primate Caretaker
Primarily Primates
10.2015 - 01.2017
Restorative Justice Trainer
Contracted
01.2012 - Current
- Assistant Laboratory Animal Technician (ALAT) - American Association for Laboratory Animal Science.
Bachelor of Science - Psychology
University of Texas At San Antonio
High School Diploma -
St. Louis Park Senior High School
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