Shane Scahill
Nenagh,Ireland
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player who succeeds in high pressure situations.
Overview
8
8
years of professional experience
Work history
Customer Service Representative
Virgin Media
Limerick
01.2025 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality standards.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping and reporting.
Bartender
Delaney's Irish Pub
Bruges
07.2024 - 09.2024
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks.
- Completed end-of-day clean up to reset bar for next day.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Customer Service Representative
Abtran
Mahon, Cork
11.2022 - 05.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained compliant documentation on CRM7 for reliable company records.
- Answered customer telephone calls promptly and improved on-hold wait times.
Bartender
The Irish Times Pub
Charleroi
08.2019 - 08.2022
- Maintained full knowledge of bar and menu items and made recommendations.
- Maintained a spotlessly clean and tidy bar area.
- Collected money and made change.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged in speaking French to accommodate non English speakers.
Bartender
Armada Hotel
Clare, Spanish Point
05.2018 - 09.2019
- Recommended drinks to customers, increasing overall sales.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Developed rapport with regulars fostering a loyal customer base.
- Collaborated with team members to provide seamless service during busy periods.
- Provided excellent service to customers, resulting in repeat business.
- Handled cash transactions securely minimising risk of theft or fraud.
Warehouse operative
Coty
Tipperary, Nenagh
06.2017 - 10.2017
- Managed disposal of waste materials, maintained clean working environment.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Packed orders for timely dispatch to customers and retail outlets.
Education
Diploma of Higher Education - Teaching English as a Foreign Language
Tefl Institute of Ireland
IrelandCertificate of Higher Education - Marketing and Management
Limerick Institute of Technology
LimerickSkills
- Thrives in high pressure situations
- Effective multi-tasker
- High energy
- Courteous, professional demeanour
- Cash Handling
- Excellent team player
- Physically strong
- Fast Learner
- Strong verbal communication
References
References available upon request.
Timeline
Customer Service Representative
Virgin Media
01.2025 - 07.2025
Bartender
Delaney's Irish Pub
07.2024 - 09.2024
Customer Service Representative
Abtran
11.2022 - 05.2023
Bartender
The Irish Times Pub
08.2019 - 08.2022
Bartender
Armada Hotel
05.2018 - 09.2019
Warehouse operative
Coty
06.2017 - 10.2017
Certificate of Higher Education - Marketing and Management
Limerick Institute of Technology
Diploma of Higher Education - Teaching English as a Foreign Language
Tefl Institute of Ireland