Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane O'Neill

Dublin

Summary

Seven years of experience in diverse account management roles. Currently serving as an Account Manager at Eagle Alpha, specialising in customer success and driving revenue growth across vendor and sponsorship pipelines. I am open to exploring new opportunities to further my career. I am an energetic and motivated individual with exceptional interpersonal skills who is passionate about driving business growth. I am genuinely enthusiastic about promoting both physical and mental well being.

Overview

10
10
years of professional experience

Work History

Account Manager

Eagle Alpha
09.2023 - Current
  • Account Management, managing day to day interactions with vendor client base
  • Sales & Revenue Generation, selling conference access & sponsorship packages to data vendors
  • Engagement Services, customer onboarding, product demonstrations, solution delivery, reporting on successes of license components
  • Customer Success, working with Head of Customer Success in establishing and adhering to a Vendor Success framework
  • Strategic Planning & Reporting, develop monthly sales plans to align with Eagle Alpha's revenue target, monitor and report internally on monthly usage metrics
  • Event Coordination, work closely with the conference planning team to ensure all vendor & sponsor requirements are met during events

Client Manager

CORE
02.2023 - 08.2023
  • Oversee day-to-day project & client management, control budgets, and ensure timely delivery of all creative solutions
  • Managing the invoicing and financial administration to ensure monthly targets are successfully reached
  • Engage in collaborative efforts with inter-agency teams to execute comprehensive and diverse creative campaigns
  • Responsible for budgetary control as well as forecasting and scoping of projects
  • Play a key role in business development and exploring opportunities with existing and potential clients

Account Manager

ATOMIC
10.2021 - 02.2023
  • Developing, implementing, and managing a variety of client projects and campaigns
  • Oversight of strategic planning, workshops, and research
  • Collaborate with cross-functional teams to deliver multi-dimensional creative campaigns
  • Taking responsibility for monthly financial targets within the agency
  • Communicate with key stakeholders throughout projects

Customer Service Representative - Restaurant Account Manager

UBER
07.2020 - 09.2021
  • Assisting restaurant owners across the UK with business related issues
  • Taking ownership of my own monthly and daily targets
  • Assisting high priority clients with business critical issues
  • Responsible for training new employees

Customer Service Representative - London Driver On-boarding Account Manager

UBER
11.2018 - 07.2020
  • Onboarding partner drivers through the licencing process in London
  • Taking ownership of my own queue management and sharing best practices with my team
  • Communicating with other teams within the organisation to deliver fast solutions for drivers
  • Prioritising my daily workload to ensure all deadlines are fulfilled and targets are consistently met

Sales Team Leader

LIFESTYLE SPORTS
05.2015 - 11.2018
  • Provide guidance, instruction and leadership to fellow employees
  • Complete store operational requirements. Cash management and assigning employees tasks
  • Handling customer complaints, refunds and exchanges

Education

MA Business Management - Grade 2:1 -

University of Limerick
09-2021

Bachelor of Arts - Grade 2:1 -

Mary Immaculate College
05-2018

Leaving Certificate -

Ardscoil Ris
Limerick
06-2014

Skills

  • Communications
  • Project Management
  • Negotiation & Influencing
  • Teamwork
  • Financial Administration
  • Budgetary Control
  • Attention to Detail
  • Reaching Targets
  • Strategic Planning
  • Partnership Management
  • Meeting Deadlines
  • Mentoring
  • Delegating
  • Achieving KPIs
  • Presenting
  • Interpersonal
  • Salesforce
  • Adobe
  • Microsoft Office
  • Mailchimp

Accomplishments

Eagle Alpha - Alternative Data Conferences

  • Collaborated closely with the conference planning team to successfully organise five alternative data conferences in New York and London
  • Played a key role as a lead team member in driving sponsorship sales and securing conference access for the vendor client base


CORE - Fáilte Ireland Account Management

  • Working within the inter-agency team to manage the 'Fáilte Ireland' account and deliver several campaigns and ongoing assets
  • Working as one of the lead team members which successfully delivered a large nationwide out of home campaign

ATOMIC - Enterprise Ireland

  • Working closely with my internal team to manage several stakeholders within Enterprise Ireland to deliver campaign assets on several projects
  • Syncing on a weekly basis with EI stakeholders to ensure timely delivery of all projects while forecasting budgets and upcoming projects

ATOMIC - Local Enterprise Office Rebrand

  • Working closely with the Local Enterprise Office to promote and rebrand several campaigns
  • Rebranded the Lean for Micro, Green for Micro, Digital Start, and LEO brochure including website platforms, social assets, and videos

MA - Acting CEO during a 3-week Business Simulation

  • Successfully lead a simulated tech company for 3 weeks
  • Made critical decisions for the team developing my strategic planning skills

UBER - Wellness Wednesday

  • Designed and led a weekly wellness session within my department in Uber
  • Successfully lifted team morale, engagement and performance

Timeline

Account Manager

Eagle Alpha
09.2023 - Current

Client Manager

CORE
02.2023 - 08.2023

Account Manager

ATOMIC
10.2021 - 02.2023

Customer Service Representative - Restaurant Account Manager

UBER
07.2020 - 09.2021

Customer Service Representative - London Driver On-boarding Account Manager

UBER
11.2018 - 07.2020

Sales Team Leader

LIFESTYLE SPORTS
05.2015 - 11.2018

MA Business Management - Grade 2:1 -

University of Limerick

Bachelor of Arts - Grade 2:1 -

Mary Immaculate College

Leaving Certificate -

Ardscoil Ris
Shane O'Neill