Shane Mullane
Galway,Ireland
Summary
Dedicated Customer Service Professional experienced in enhancing customer satisfaction and brand understanding. Delivered efficient management of returns and exchanges while fostering strong relationships to boost loyalty and retention. Focused on utilising sales and operations management expertise to drive operational improvements within a growing organisation.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Retail sales associate
Eir
Galway, County Galway
06.2024 - 02.2026
- Handled cash transactions accurately maintaining financial integrity.
- Collaborated with team members for efficient store operations.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Monitored key performance indicators to assess team success.
- Daily stock takes
- Upheld company policies whilst interacting with customers and colleagues.
- Managed stock levels for optimal store performance.
Duty manager
Smyths Toys Superstores
Galway
01.2024 - 05.2024
- Streamlined workflow processes to improve operational efficiency.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Coordinated staff schedules, ensuring optimal productivity throughout shifts.
- Conducted training sessions for new employees, enhancing team competence.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Handled complaints to maintain customer loyalty and satisfaction.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
Assistant manager
Mr Price Branded bargains
Galway
06.2023 - 01.2024
- Implemented promotional strategies that increased footfall by targeting key customer segments during holiday seasons.
- Streamlined store operations with efficient scheduling.
- Provided support to manager during audits, ensuring accurate reports.
- Assisted in recruitment process to build an effective workforce.
- Fostered a positive work environment through effective leadership and team-building activities.
- Managed stock control to maintain optimal inventory levels, preventing overstocking and shortages.
- Resolved customer complaints promptly, reinforcing brand trust and customer loyalty.
Account manager
Radius Payment Solutions
Galway, County Galway
08.2022 - 01.2023
- Developed new strategies with a focus on customer retention.
- Monitored competitor activity, staying ahead in the market competition.
- Led team meetings for efficient communication and project updates.
- Delivered presentations to potential clients, securing new business partnerships.
- Achieved client satisfaction by managing key accounts effectively.
- Negotiated contracts to secure profitable deals.
- Arranged and attended networking events, expanding professional contacts and prospects.
Business advisor
Vodafone Group
Limerick
09.2017 - 05.2022
- Conducted sales forecasts to improve stock control and inventory management.
- Coordinated cross-functional teams; facilitated seamless execution of complex projects.
- Established strong rapport with clients; enhanced customer satisfaction levels.
- Enhanced business strategies by conducting comprehensive market analysis.
- Led project teams, ensuring timely completion of tasks according to specifications.
- Facilitated training sessions, increasing staff competency levels.
- Used advanced negotiation skills to secure favourable contracts and deals.
- Cultivated a culture of continuous improvement, driving innovation within the company.
Education
Level 8 - Software development
LIT Limerick
Limerick 09.2015 - 05.2017
Level 6 - Networks and system softwares
Limerick College of further education
Limerick 08.2014 - 06.2015
Level 5 - Computer Network maintanance
Limerick College of further education
Limerick 09.2013 - 06.2014
Skills
- Being Team player or Team leader
- Time Keeping
- Ability to work under pressure
- Attention to details
- Microsoft Office proficiency
- Customer focus
- Brand understanding
- Returns and exchanges management
Affiliations
- Fitness
- Reading
- Running
- Learning New skills
References
References available upon request.
Timeline
Retail sales associate
Eir
06.2024 - 02.2026
Duty manager
Smyths Toys Superstores
01.2024 - 05.2024
Assistant manager
Mr Price Branded bargains
06.2023 - 01.2024
Account manager
Radius Payment Solutions
08.2022 - 01.2023
Business advisor
Vodafone Group
09.2017 - 05.2022
Level 8 - Software development
LIT Limerick
09.2015 - 05.2017
Level 6 - Networks and system softwares
Limerick College of further education
08.2014 - 06.2015
Level 5 - Computer Network maintanance
Limerick College of further education
09.2013 - 06.2014