Summary
Overview
Work history
Education
Skills
Timeline
Generic

shane king

limerick,Ireland

Summary

Dedicated professional with expertise in customer service excellence, staff training development, and time management mastery. Demonstrates strong communication skills and a deep understanding of retail operations, workplace safety practices, and sales techniques. Skilled in fostering customer rapport and effectively planning team workloads to optimise performance. Committed to driving operational success while maintaining a focus on delivering exceptional customer experiences.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Assistant manager

boylesports
limerick, ireland
08.2023 - Current
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Streamlined store operations with efficient scheduling.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.

Bartender

The Black Swan
Limerick, ireland
05.2023 - 08.2025
  • Checked identification of customers to ensure legal drinking age compliance.
  • Recommended drinks to customers, increasing overall sales.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Provided excellent service to customers, resulting in repeat business.
  • Collected, washed and put away glassware between guests.

Customer service representative

three customer care ireland
Castletroy, Limerick
05.2022 - 06.2023
  • Assisted customers in making informed decisions by providing detailed product information.
  • Collaborated with sales team to maximise product visibility and sales.
  • Performed administrative duties contributing towards smooth store operations.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.

Cashier

corner deli newcastle west
Newcastle West, Limerick
09.2019 - 05.2022
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Coordinated with team members for smooth shift transitions.
  • Balanced till at end of day, maintaining accurate records.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Resolved customer complaints professionally leading to higher retention rates.

Labourer

m and k
Newcastle West, Limerick
05.2019 - 09.2019
  • Loaded and unloaded building materials, aiding in maintaining orderly workspace.
  • Carried out minor repairs when necessary, reducing downtime due to equipment malfunctions.
  • Undertook additional training to broaden skillset and increase versatility on-site.
  • Showed punctuality and reliability,
  • Followed all safety procedures for accident-free working conditions.
  • Continually upheld high standards of workmanship within set deadlines.
  • Ensured tools were correctly maintained for optimal usage during projects.
  • Improved site cleanliness by regularly removing debris and waste materials.

Education

leaving certificate -

scoil mhuire agus ide
Newcastle West, Limerick
09.2014 - 05.2019

Skills

  • Customer service excellence
  • Staff training development
  • Time management mastery
  • Communication excellence
  • Retail operations understanding
  • Workplace safety practices
  • Sales techniques
  • Customer rapport
  • Team workload planning

Timeline

Assistant manager

boylesports
08.2023 - Current

Bartender

The Black Swan
05.2023 - 08.2025

Customer service representative

three customer care ireland
05.2022 - 06.2023

Cashier

corner deli newcastle west
09.2019 - 05.2022

Labourer

m and k
05.2019 - 09.2019

leaving certificate -

scoil mhuire agus ide
09.2014 - 05.2019

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shane king