Shane Heffernan
Cork,Co. Cork
Summary
A highly motivated and results-driven retail management professional with over 8 years of experience in sales, team leadership, and operational management.
Proven track record in driving sales performance, managing high-performing teams, and delivering exceptional customer service at several companies.
Skilled in inventory management, staff training and development, and implementing effective sales strategies that consistently exceed targets with experience in managing payroll, budgets, and financial reports while ensuring compliance with company policies and industry regulations.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Store Manager - Computer Department
Harvey Norman
Waterford, Cork, Waterford
01.2024 - Current
- Directed and optimized operations of 20+ team members across Technical Support, Photography, Sales, and Online Sales, ensuring seamless interdepartmental collaboration and a 10% monthly growth in productivity.
- Managed the in-store online order team, improving click-and-collect efficiency and ensuring accurate product listings and prompt resolution of customer queries.
- Created daily/weekly KPI reports using Microsoft Excel, Word, Power Point and Adobe software to track revenue, sales and individual targets for staff.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet market demands.
- Mentored team members to enhance their skills and leadership capabilities, resulting in a promotion to a Assistant Manager role within the company.
- Fostered strong relationships with internal stakeholders and corporate clients, increasing annual B2B sales by €100,000.
Salesperson/Assistant Manager - Computer Dept
Harvey Norman
Cork
06.2016 - 01.2024
- Consistently achieved monthly sales targets of €50,000+, contributing to the store's overall revenue growth.
- Earned a promotion from salesperson to Assistant Manager within first year due to exemplary performance and consistent achievement of sales goals.
- Supported the store manager in daily operations, overseeing a team of 10+ sales associates and ensuring optimal store performance.
- Spearheaded sales initiatives that led to a consistent 10% annual revenue growth, including launching targeted promotional campaigns.
- Managed staff payroll, including calculating wages, overtime, bonuses, and commissions.
- Led fundraisers for the Peter McVerry Trust (2017–2020), coordinating campaigns like in-store events and community drives, raising over €100,000 for charity.
- Developed and expanded corporate accounts, leveraging relationship management skills to generate over €200,000 in annual revenue.
- Successfully completed an in-house Management Training program (2023-2024), gaining expertise in leadership, operations, and sales strategy.
- Managed stocktakes in four store locations, maintaining an overall loss under 1.5% in all locations.
- Led recruitment, onboarding, and training, successfully building high-performing teams that consistently hit monthly sales targets and achieved above a 80% mystery shopper score.
- Provided technical support for retail systems, including point-of-sale (POS) terminals, inventory management software, and employee scheduling tools, ensuring minimal downtime and seamless store operations.
Assistant manager
Carphone Warehouse
Little Island, Cork
08.2014 - 06.2016
- Managed customer data for phone and landline agreements with 100% compliance to company policies, ensuring accurate and secure record-keeping.
- Delivered against broadband/Landline targets, effectively targeting business and personal accounts while following managers direction.
- Played a key role in launching the Samsung Flagship store in Cork, overseeing merchandising and initial staff training to ensure a smooth opening.
- Pursued learning opportunities to advance knowledge as a senior team member using learning tools available through company resources.
- Collaborated with team members to consistently exceed monthly store targets, while independently managing key sales accounts.
- Conducted outreach to prospective clients via phone and email, converting leads into new sales contracts.
- Managed daily operations to ensure smooth running of the shop floor.
Education
Certificate of Higher Education - Software Development
LIT Tipperary
Thurles, County Tipperary 01.2009 - 01.2012
Cashel Community School
Cashel, County Tipperary 01.2002 - 08.2008
Skills
- Leadership & Team Management : Operational Management, Leadership, Customer Service, Recruitment, and Training
- IT Proficiency : Skilled in Windows 10/11, macOS, Android, iOS, and Linux systems
- Marketing & Promotions : Expertise in designing promotional campaigns that resulted in a 10% annual sales growth
- Programming : Hands-on experience in Java, Unity, and C for software and game development
- Financial Management: Experienced in budget management, ensuring cost control and alignment with financial objectives
- Customer Service Excellence: Exceptional ability to deliver personalized customer experiences, ensuring high levels of satisfaction and repeat business
Timeline
Store Manager - Computer Department
Harvey Norman
01.2024 - Current
Salesperson/Assistant Manager - Computer Dept
Harvey Norman
06.2016 - 01.2024
Assistant manager
Carphone Warehouse
08.2014 - 06.2016
Certificate of Higher Education - Software Development
LIT Tipperary
01.2009 - 01.2012
Cashel Community School
01.2002 - 08.2008
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