Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
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Shane Fitzgerald

Shane Fitzgerald

Maynooth,Co.kildare

Summary

Experienced professional with a comprehensive understanding of retail operations and a proven track record in complaint resolution and customer relations. Proficient in IT skills such as Excel, stock control methods, and sales promotion techniques. Certified by the Red Cross and holding a full, clean Irish driving licence, as well as forklift and teleporter certifications. Adept at staff training and conflict management, with a strong focus on enhancing operational efficiency. Career goal includes leveraging extensive skills to drive customer satisfaction and operational success in a dynamic retail environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Duty Manager

Europcar Mobility Group
Dublin, County Dublin
04.2023 - 11.2024
  • Collaborate with managers from all departments to meet revenue targets for the location
  • Maximise damage recovery by ensuring best practice and procedures in damage process to meet detection and recovery targets
  • Evening/Weekend management of Fleet cars/vans, Upgrade lists, Planning for space etc
  • Be a point of contact for all customer queries/complaints escalations from the front counter and by email while on duty
  • Helping backlogs at various stress points
  • Responsible for a daily plan for all parts of the business and that all stations are set up for success
  • Involved in hiring process of various departments, keep and enforce HR policies and procedures are up to date
  • Performance managing including onboarding/ Training /ROCS/disciplinary matters
  • Responsible for managing on a day to day basis, ready to problem solve and make decisions
  • Accountable for ensuring security of keys and assets in the location
  • Responding to stock anomalies and taking necessary actions or highlighting to branch manager
  • Conduct audits weekly/monthly in line with BOS audits
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Managed front-of-house operations to maintain a high level of service.

Management Assistant

Enterprise Holdings
Dublin, County Dublin
08.2021 - 04.2023
  • Building relationships with local accounts and setting up new accounts
  • Adhered to legal regulations whilst handling insurance-related matters of the company's fleet.
  • Built partnerships with local travel agencies, boosting referral traffic.
  • Handled HR duties such as recruitment, training and employee appraisal in line with company policies.
  • Worked flexibly to cover varied branch opening hours and fill in during staff absences.
  • Achieved high levels of customer satisfaction to increase recommendations and repeat business.
  • Maintaining customer service score of 90% every month
  • Organizing fleet runs for corporate and rental car replacement
  • Liaising with garages to ensure cars are up to a high standard and ready for leasing customers
  • Managed inventory of vehicles to meet fluctuating demand during peak seasons.
  • Managed staff rosters, ensuring optimal staffing at all times.

Sales assistant

Glanbia Ireland
Kilkenny, County Kilkenny
01.2020 - 08.2021
  • Liaising with customers in relation to taking orders and dealing with requests
  • Ability to work under pressure and achieve a high level of customer service
  • Training and supervision of new staff
  • Developed and maintained a good working relationship with customers
  • Assisted customers with product selection for optimal satisfaction.
  • Improved customer service by efficiently handling queries and complaints.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Built strong relationships with regular customers for repeat business.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Cabin Crew

Ryanair
Dublin, Leinster
08.2018 - 12.2019
  • Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
  • Ensured safety regulations compliance for passenger security.
  • Provided excellent service to passengers whilst ensuring their comfort and safety.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
  • Created a welcoming atmosphere through friendly interactions with passengers.

Retail Assistant

Mr Price
Portlaoise, Leinster
07.2017 - 06.2018
  • Delivered excellent customer service by answering queries and providing product information.
  • Managed inventory for streamlined store operations.
  • Ensured visual merchandising standards with regular display updates.
  • Boosted sales through suggestive selling techniques.
  • Handled transactions, maintaining accurate till records.
  • Assisted in stock replenishment to maintain store appearance.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Supported team members for improved operational efficiency.

Education

Honours degree - Business and Management

Waterford Institute of Technology
01.2021 - 05.2022

Bachelors - Business and Management

Dundalk Institute of Technology (DKIT)
01.2014 - 04.2018

Skills

  • Full, clean Irish driving licence
  • Red Cross certified
  • IT skills such as Excel
  • Complaint resolution proficiency
  • Retail operations understanding
  • Forklift and Teleporter certified
  • Stock control methods
  • Sales promotion techniques
  • Customer relations
  • Staff training
  • Conflict management

Accomplishments

  • Sporting achievements: Blue belt in Brazilian Jiu Jitsu.
  • Educational: Honours Degree in Business and Management in Waterford Institute of Technology 2020.
  • Voted Class Representative for Academic years 2014-2017.

Affiliations

  • Brazilian Jiu Jitsu
  • Mixed Marital Arts
  • Hiking
  • Stock trading

Certification

ForkLift Certificate

Full driving lisence

References

References available upon request.

Timeline

Duty Manager

Europcar Mobility Group
04.2023 - 11.2024

Management Assistant

Enterprise Holdings
08.2021 - 04.2023

Honours degree - Business and Management

Waterford Institute of Technology
01.2021 - 05.2022

Sales assistant

Glanbia Ireland
01.2020 - 08.2021

Cabin Crew

Ryanair
08.2018 - 12.2019

Retail Assistant

Mr Price
07.2017 - 06.2018

Bachelors - Business and Management

Dundalk Institute of Technology (DKIT)
01.2014 - 04.2018

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Shane Fitzgerald