Shane Doyle
Gorey,Ireland
Summary
Dedicated professional with expertise in customer care, communication, and leadership, demonstrating flexibility and adaptability in diverse environments. Proficient computer skills enhance the ability to manage tasks efficiently and effectively. Committed to leveraging these competencies to drive organisational success and contribute to team goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Respiratory Support Specialist
Medicare Health & Living
Wicklow, Ireland
05.2023 - 03.2025
- Acted as a primary point of contact for CPAP patients, providing product support and guidance by phone and in person.
- Processed and fulfilled orders for CPAP masks, accessories, and related respiratory equipment with accuracy and care.
- Conducted in-person CPAP machine pressure adjustments to optimize therapy for patients based on physician recommendations.
- Performed device data downloads and prepared reports for review by sleep consultants and respiratory physicians.
- Carried out mask fittings to ensure patient comfort and compliance with therapy protocols.
- Provided technical support and product education to patients unfamiliar with CPAP equipment.
- Liaised with healthcare providers to coordinate patient care and communicate essential updates.
- Supported expectant mothers in arranging breast pump rentals, offering compassionate service and timely equipment delivery.
- Maintained accurate patient records, equipment logs, and rental agreements in line with GDPR and healthcare compliance standards.
- Demonstrated flexibility and empathy in handling sensitive health concerns and patient queries.
- Contributed to streamlining internal processes and improving patient satisfaction through proactive support.
- Collaborated with team members and management to ensure smooth daily operations and service continuity.
Service Technician Team Coordinator
Unipipe Ltd [Maternity Cover]
Bray, Ireland
09.2022 - 04.2023
- Headed service desk and management of all Unipipe service calls.
- Invoicing - charging, disputing & liasing with clients or customers on resolution of outstanding debts.
- Processing of WON quotations into sales deliveries/orders.
- Use of SAP and Enterpryze business software daily.
- Liaising with important clients to organise site visits, site inspections and commissioning of heat pump systems.
- Knowledge of each type of engineers background and speciality, so to assign them to the correct service call.
- Maintained company fleet by organising with mechanic service partners.
- Created Risk Assessment Method Statment based on company policies for site engineers.
Store Manager
Gamestop Ltd
Bray, Wicklow
06.2022 - 08.2022
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
- Closely managed sales associates based on company KPI's
- Improved store operations by harnessing sales data and customer feedback.
- Delivered a valuable customer experience.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
Warehouse Manager
Irish Distributors Ltd
Bray, Wicklow
11.2019 - 04.2022
- Optimised levels of goods based on sales forecasts and demand, increasing percentage of orders fulfilled..
- Supervised 4-7 employees in 8,000 square-foot warehouse, improving operations and increasing work-flow.
- Implemented procedures to reduce shipping errors and packaging mistakes.
- Created 20-30 accurate weekly Purchase Orders (collections for drivers & delivery to HQ, supporting detailed order reporting.
- Oversaw staff training, addressing knowledge and skills gaps to maximise work quality and efficiency.
- Personally organised and designed an entire overhaul of warehouse arrangement to majorly increase productivity, safety and efficiency of warehouse operations.
- Met with supplier representatives on a regular basis to discuss products, pricing & availability.
- Created Risk Assessments where required to improve company safety levels and abidance of law.
- Personally learned customs procedures & information in order to compensate for Brexit changes that would incur difficulties on the company.
Warehouse Manager
Power City Ltd
Bray, Wicklow
09.2016 - 08.2019
- Trained new staff on job duties, company policies and safety procedures to facilitate a safe and fast paced work environment.
- Managed delivery manifests for several delivery.
- Helped introduce a barcode scanning system into a warehouse with thousands of products from a paper-only system.
- Weekly rotation & spot checks of heavy machines such as white goods, delicate kitchen appliances and valuable small electronics.
General Operative
Powercity
Bray, Wicklow
09.2015 - 09.2016
- Picked and packed orders to fill customer needs
- Kept clean working areas for safe, productive warehouse environments.
- Loaded/unloaded trucks using counter balance forklift with clamps
- Adhered to all regulatory lifting procedures due to lifting heavy, white goods, sometimes solo.
Education
Diploma of Higher Education - Full Stack Software Development
UCD Professional Academy
Ireland 09.2023 - 12.2024
Leaving Certificate -
St. Kilians Community School
Bray08.2014
Skills
- Customer care
- Communication
- Flexibility/Adaptability
- Proficient computer skills
- Excel
- HTML5
- CSS
- JAVASCRIPT
Timeline
Diploma of Higher Education - Full Stack Software Development
UCD Professional Academy
09.2023 - 12.2024
Respiratory Support Specialist
Medicare Health & Living
05.2023 - 03.2025
Service Technician Team Coordinator
Unipipe Ltd [Maternity Cover]
09.2022 - 04.2023
Store Manager
Gamestop Ltd
06.2022 - 08.2022
Warehouse Manager
Irish Distributors Ltd
11.2019 - 04.2022
Warehouse Manager
Power City Ltd
09.2016 - 08.2019
General Operative
Powercity
09.2015 - 09.2016
Leaving Certificate -
St. Kilians Community School
Similar Profiles
Andrew K. KeenanAndrew K. Keenan
Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)
Yvette ValdezYvette Valdez
Customer Service Specialist at Priority Health MedicareCustomer Service Specialist at Priority Health Medicare
Addison BeverlyAddison Beverly
Business Development Manager at Aetna Medicare Solutions/CVS HealthBusiness Development Manager at Aetna Medicare Solutions/CVS Health
Catherine MolloyCatherine Molloy
Deli assistant at CentraDeli assistant at Centra
RUAIRÍ MCKENNARUAIRÍ MCKENNA
English Teacher at NovaEnglish Teacher at Nova