Shane Deegan
Blessington
Summary
Seasoned Operations and Outsourcing Manager with 10+ Years of Experience
Extensive expertise in overseeing sales and support functions for leading technology companies, including Google, Meta, and Equifax. Proven ability to manage and onboard 12 vendors/companies across 7 global locations in both Technical and regulatory environments.
Adept at process improvement, customer relationship management, and people management, with a proven track record of driving results and delivering value for any organization.
Overview
10
10
years of professional experience
Work History
EMEA Vendor Program Lead- Business Development
Google Cloud Ireland
05.2021 - 12.2022
- Managed scalable outsourced business development teams to secure large scale 900m+ PA pipeline.
- Operationalized new vendor locations ensure optimized performance, cost strategy and future scalability through a vendor performance matrix.
- Initial set up of the Google cloud vendor program, from RFP to mature model.
- Internal team of 6 Program managers, responsible for multi program oversight, performance management and product specific development.
- Strategic input in Go to Market yearly planning, with structured outputs and strategic goals.
- Advised senior leadership on issues concerning vendor relations.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Workforce management oversight, forecasting budget, performance and staffing.
EMEA Vendor Program Manager
META (Facebook)
12.2019 - 05.2021
- Vendor Selection and Evaluation Cost Management and Budgeting Supplier Relationship Management Compliance and Regulatory Adherence Project Management Contract Negotiation and Management
- Address conflicts and disputes between the organization and vendors, finding mutually agreeable solutions to maintain the relationship and achieve common goals
- Escalate significant issues to higher management when necessary for resolution and decision-making
- Communicate effectively with internal stakeholders, such as procurement, operations, finance, and executive teams, to align vendor management activities with organizational objectives and priorities
- Continuously evaluate and enhance vendor management processes and procedures to increase efficiency, reduce costs, and improve overall effectiveness
- Management of a multi vendor program within EMEA specializing within the Ads support business
- Oversite of 600+ support personnel within 3 locations within EMEA Conflict Resolution and Issue Escalation: Communication and Stakeholder Engagement: Process Improvement and Optimization:
Service Delivery Manager
Abtran
01.2019 - 12.2019
- Design and operate a new site location for the an outsourced Irish government program Create operational governance, processes and policies for correct implementation within a constrained operational timeframe and model
- Optimization of resources to ensure profitability and cost oversight to ensure operational margin is maintained to the agreed levels
- Establish key performance indicators (KPIs) and metrics to measure vendor performance
- Management and set up of a new Government contract within the BPO/Vendor ecosystem
- Project Implementation: P&L oversight: Performance Monitoring and KPI Tracking:
Head of Vendor Management
Equifax
01.2015 - 01.2019
- Vendor Governance and oversight of site performance and security policies outlined by relevant accreditations and policies, set out by senior leadership and government bodies.
- Regulatory Presentations and Compliance assessments Management of Equifax's regulated outsourced Vendor programs which included, Data Breach Response, Customer Service, and Complaints/Escalations functions for Rest of World (Non US).
- Onboarded new clients to Equifax's white label and inhouse platforms through technical meetings and customer design discussions.
- Identified opportunities to reduce cost and improve productivity.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Reviewed existing service level agreements and proposed changes when necessary.
Business Development Manager
International Data Group
Dublin
06.2013 - 02.2015
- Created presentations to attract new business opportunities.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Collaborated with team leaders on quality audits.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed key performance indicators to measure effectiveness of operational processes.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented sales strategies to increase market share.
Education
Degree in Business Mgt -
TU Dublin
Skills
- Contract Negotiations
- Revenue Generation
- Risk Management
- Business Planning
- Market Trends Analysis
- Salesforce CRM Software
- Google Analytics
- Strategic Planning
- Business Acumen
- Audit Coordination
- Performance Reporting
- Vendor Relationships
- Pricing Strategies
- Budget Management
Accomplishments
- Horizon Award Google (Multiple Quarters) (Google Cloud)
- Chairman's Circle of Excellence (Equifax)
- Equifax Q4 One Award
Affiliations
Abtran
- Uefa Qualified sports coach, currently managing senior soccer teams within the local area.
Languages
English
First Language
References
References available upon request.
Timeline
EMEA Vendor Program Lead- Business Development
Google Cloud Ireland
05.2021 - 12.2022
EMEA Vendor Program Manager
META (Facebook)
12.2019 - 05.2021
Service Delivery Manager
Abtran
01.2019 - 12.2019
Head of Vendor Management
Equifax
01.2015 - 01.2019
Business Development Manager
International Data Group
06.2013 - 02.2015
Degree in Business Mgt -
TU Dublin
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