Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shane Curtin

Tralee

Summary

Experienced professional in customer service, IT, and hairdressing with a proven track record of effective communication and meticulous attention to detail. Demonstrated ability to educate and support individuals in career development. Committed to leveraging diverse skills to foster growth and success in others.

Overview

10
10
years of professional experience

Work History

IT Software Support Technician

Liebherr Container Cranes
Killarney, Ireland
06.2025 - Current
  • Provided technical support for software applications used in crane operations.
  • Assisted users in troubleshooting software issues and resolving technical problems.
  • Collaborated with IT team to maintain system updates and software installations.
  • Provided technical support and troubleshooting assistance to end-users via telephone, email, and remote access.

GHS Team Member

Tesco, Deer Park
Killarney, Ireland
02.2018 - 06.2025
  • Retrieved requested grocery items with high accuracy and efficiency.
  • Inspected items for quality, freshness, and expiration dates before handling.
  • Organized ordered items to ensure safe transportation and delivery.
  • Maintained food safety standards by separating raw meat from other products.
  • Achieved speed target of 205 items per hour consistently.
  • Met availability target of 97% for stocked items.
  • Assisted customers in-store to enhance shopping experience.

Hairdresser

MUAH, Sean Taaffe, Cutting Edge
Tralee, Ireland
07.2015 - 09.2020
  • Executed haircuts, coloring, and styling utilizing diverse techniques and tools.
  • Provided consultations to discuss hairstyle options tailored to client preferences.
  • Educated clients on proper hair care products and maintenance routines.
  • Engaged in ongoing training to remain informed on industry trends and techniques.

Assistant Manager

Down Syndrome Kerry "321"
Tralee, Ireland
03.2016 - 02.2018
  • Executed cash and credit card transactions with accuracy.
  • Managed inventory and ensured item prices adhered to company guidelines.
  • Replenished office supplies to maintain operational efficiency.
  • Completed opening and closing procedures, including cash handling as key holder.
  • Delegated tasks effectively to floor staff for optimal performance.
  • Created and distributed staff rosters to enhance scheduling efficiency.
  • Demonstrated resilience in addressing challenging customer interactions.
  • Updated and maintained financial reports for accurate tracking of transactions.

Education

IT Support Technician - IT

Kerry ETB Training Center
Monavalley, Tralee
06-2025

QQI Level 6 Higher Certificate in Office Management - Administration

Kerry ETB Training Center
Tralee
05-2019

QQI Level 5 Certificate in Software Development -

Kerry ETB Training Center
Clash, Tralee
05-2018

ITEC Level 2 Hairdressing Diploma - Hairdressing

Gemma Knightly Hair And Beauty
Tralee
06-2015

Skills

  • Technical support
  • Customer service
  • Team collaboration
  • Focus on individual achievement
  • Open-ended questioning techniques
  • Lesson planning
  • Relationship building

Affiliations

  • Drag Performer
  • Pole Dance Instructor
  • SInger

Timeline

IT Software Support Technician

Liebherr Container Cranes
06.2025 - Current

GHS Team Member

Tesco, Deer Park
02.2018 - 06.2025

Assistant Manager

Down Syndrome Kerry "321"
03.2016 - 02.2018

Hairdresser

MUAH, Sean Taaffe, Cutting Edge
07.2015 - 09.2020

IT Support Technician - IT

Kerry ETB Training Center

QQI Level 6 Higher Certificate in Office Management - Administration

Kerry ETB Training Center

QQI Level 5 Certificate in Software Development -

Kerry ETB Training Center

ITEC Level 2 Hairdressing Diploma - Hairdressing

Gemma Knightly Hair And Beauty

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Shane Curtin