Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Shane Cregan

Summary

I am an enthusiastic and driven candidate with a competitive spirit and a resilient mindset. Leveraging a robust background in retail banking and academic excellence, including school honours in Leaving Cert, where I also earned male sportsperson of the year. I successfully graduated with a Bachelor of Commerce degree with a focus on Enterprise. and a Master's degree. From my hands-on experience in the banking sector I have honed my skills as a team player, collaborating effectively and demonstrating initiative.

Beyond my banking expertise, I bring a personal interest in artificial intelligence, cybersecurity and technology as a whole aligning my passion with my professional pursuits. I am eager to contribute my unique blend of skills and interests to a dynamic team, driving innovation and achieving collective success.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor

Permanent Tsb
05.2023 - 08.2023
  • Front of house with new technology to provide improved customer experience
  • Issued bank drafts as requested and cleared cheques twice per day
  • Prepared dockets and ensured there was a sufficient quantity of local and foreign bank drafts every morning before the bank opening
  • Prepared and sent weekly reports to Regional Operations office
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Liaised with Fraud department whenever required to resolve a customer issue
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Generated monthly mortgage reports for my line and regional managers
  • Assisted customers in the transition from a full banking service to an automated cash and digital experience branch.
  • Maintained and managed customer files and databases.
  • Dealt with sensitive issues professionally and confidentially in a private space

Bar Staff

Geoghegan's Bar
04.2018 - Current
  • Fostered repeat customers by consistently providing efficient, friendly service.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximised customer service by training staff, overseeing operations, and resolving issues.
  • Responsible for running the bar on my own from time to time
  • Ensuring compliance with Health and Safety regulations in the bar, specifically Covid health guidelines during this time.

General Operator

Elm Fireplaces
07.2020 - 08.2020
  • Daily stocktaking aswell as authorising stock entering and leaving the store
  • Obtaining quotations from suppliers
  • Daily admin and filing
  • Assisted the van driver with delivering fireplaces, stoves and worktops to customers two times per week
  • Installation of fireplaces and stoves
  • Inspected finished products for quality and adherence to customer specifications.

Education

Master of Science - Information Systems Management

University of Galway
05.2024

Bachelor of Commerce - Enterprise

University of Galway
05.2023

Skills

  • Verbal and Written Communication
  • Report Preparation
  • Business Process Modelling
  • Privacy and Confidentiality
  • Customer Relationship Management
  • Microsoft Office Suite
  • Retail Banking
  • Easily Adaptable
  • Visual C#
  • Collaboration and Communication
  • Organisation Skills
  • Information Security

Additional Information

  • Voluntary Work – Community Activity, Team Limerick Clean-up on Good Friday 04/2017, 03/2018, 04/2019
  • References available upon request

Accomplishments

  • Completed National Health Service sponsored ZSA suicide awareness training certificate course 01/2021
  • Won Male Sportsperson of the year award at Tarbert Comprehensive 05/2020
  • Intermediate Football Championship runners up 2019 & 2020
  • Won County Limerick Football League 07/2019 (Gerald Griffins GAA club)
  • Winner of the U21 West Football League 11/2017 & 11/2019 (Shannon Gaels)
  • Winner of the U21 County Championship 12/2019 (Shannon Gaels)
  • Minor West Football Championship 08/2018 (Shannon Gaels)
  • Minor County & West Limerick league champions 10/2017 (Shannon Gaels)
  • Captain of Tarbert Comprehensive School men's senior soccer team.

Timeline

Customer Service Advisor

Permanent Tsb
05.2023 - 08.2023

General Operator

Elm Fireplaces
07.2020 - 08.2020

Bar Staff

Geoghegan's Bar
04.2018 - Current

Master of Science - Information Systems Management

University of Galway

Bachelor of Commerce - Enterprise

University of Galway

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Shane Cregan