Shane Burke
Dublin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate with strong organizational skills eager to secure entry-level for a cabin crew position. Ready to help a team achieve company goals and add value.
Overview
18
18
years of professional experience
Work History
Owner / Company Director
StylishGuy Ltd
03.2016 - Current
- Brand development, Operations Buying Finances HR Training Stock Management Service Retention Targets Planning
- Prioritized and allocated valuable resources to meet business targets.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns and online orders.
- Worked closely with shift manager
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Professional Chauffeur
Optimum Chauffeur Drive
12.2022 - Current
- Uphold high standards of professionalism and discretion when working with high-value clients.
- Arrived on time to customer appointments.
- Drove VIPs to corporate events and meetings.
- Maintain impeccable records of daily drives, vehicle maintenance and notable incidents.
- Communication with passengers regarding times, agenda etc
- Adhered to tight schedules and met departure and arrival deadlines.
- Developed deep knowledge of local routes and area destinations.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service
Executive Life & Style Coach
Self Employed
03.2017 - Current
- Website www.shaneburke.ie
- Business Coaching
- Empowering Individuals 1-2-1
- Personal work Sourcing specific requirements
- Goal Setting Accountability Programs
- Value and belief building
- Empower clients to build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group Coaching and learning discussions to further objectives.
- Designed safe and supportive environment for clients to discuss issues.
Family Support Officer
Society Of St Vincent De Paul
01.2008 - Current
- Attending / Chairing Weekly meetings Empowering / Supporting vulnerable families
- Relevant Mediation Supporting financial demands
- Managing Education Grants/ Budgets
- Community Service Engagement
- Problem Solving with Empathy / Dignity
- Liaise with housing authorities
- Supporting Multicultural requirements
- Adhering to policies & procedures Cross sector networking
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Operations & Appeals Manager
Truvo Ireland
01.2007 - 01.2011
- Team Management Internal / External sales support
- Mentoring / Coaching of staff Queries,
- Complaints & Appeals management
- President of Sports & Social Club Prior to internal promotion /Sales Executive
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
Security Officer
Airport Search Unit DAA, Airport Security
01.2006 - 05.2006
- Team work Passenger inspection Baggage inspection X-Raying Management of restricted areas
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Investigated suspicious activities and persons to maintain security of premises.
Education
Higher Diploma - Business Management
Dun Laoghaire College Of Further Education
Dun Laoghaire09.2008
Leaving Cert -
St Paul's Raheny
Raheny, Dublin06.2004
Skills
- Well-developed interpersonal, presentation, and communication skills
- Problem Solver
- Organized approach to work, ability to prioritize work, and use initiative
- Ability to work under pressure to meet deadlines
- Experienced in working with people at all levels in varying organization sizes
- Ambitious and motivated
- Innovative and highly adaptable to change
- Strong achievement ethos
- A fast learner and thoroughly enjoy gaining knowledge of new skills for self-improvement and development
- Effective Written and Verbal Communication
- Senior Leadership Support
- Customer Relationship Management
- Team Player
- Public Speaking
- Coaching and Training
- Networking
- Creative
- Empathetic
- Clean driving record
Accomplishments
- Ecommerce / Retail Business Owner
- Professional Chauffeur
- Certified Executive & Life Coaching
- President of SVP (Dublin)
- Rose Of Tralee Escort 2011
- Supervisory management
- Digital Marketing DBS
- Health Care Management
- Leaving & Junior Cert
- PHECC First Responder
- Manual / Patient Handling
- Certified Executive & Life Coaching
- Nepal Cultural Immersion Programme
- World Youth Day Attendee x2
- Health Care Management
- First Aid Certified
- Digital Marketing DBS
- TV Production & Presentation
- Train the Trainer
- Radio Broadcasting
Timeline
Professional Chauffeur
Optimum Chauffeur Drive
12.2022 - Current
Executive Life & Style Coach
Self Employed
03.2017 - Current
Owner / Company Director
StylishGuy Ltd
03.2016 - Current
Family Support Officer
Society Of St Vincent De Paul
01.2008 - Current
Operations & Appeals Manager
Truvo Ireland
01.2007 - 01.2011
Security Officer
Airport Search Unit DAA, Airport Security
01.2006 - 05.2006
Higher Diploma - Business Management
Dun Laoghaire College Of Further Education
Leaving Cert -
St Paul's Raheny
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