Shana Reilly
County Dublin
Summary
Hardworking individual with a decade of experience in the aviation industry as a member of Cabin crew. I was Senior Cabin Crew with full responsibility for the cabin for Seven of those years.
I am eager to rise to a challenge and to meet expectations. I have excellent customer service skills and I can work under pressure in a fast-paced environment.
Currently, I am open to a new opportunity in which I can continue to grow and take on more responsibilities within.
Overview
12
12
years of professional experience
Work History
Sales Assistant
Selected Homme-Femme
Dublin
05.2022 - Current
- Delivered excellent customer service, enhancing customer satisfaction and loyalty.
- Ability to fulfil all transactions, refunds and exchanges.
- Handled opening and closing of till, accurately lodging money to maintain financial integrity.
- Oversaw store access and security as key holder.
- Excellent interpersonal and communication skills.
- Ability to work well as a part of a team.
- Ability to follow instruction and deliver results.
- Frequent Top Seller.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Senior Cabin Crew
Stobart Air
Dublin
05.2014 - 06.2021
- To operate as a Senior Cabin Crew member having complete responsibility for the maintenance of safety and standards in the cabin.
- Maintained the safety of passengers, crew and aircraft.
- Strict compliance with all in-flight standard operating procedures.
- Good working knowledge of all emergency, safety and first aid procedures.
- Excellent customer service skills.
- Excellent ability to handle complaints or situations from unhappy/upset passengers and to deal with problems in an understanding, helpful and proactive manner.
- Excellent ability to work quickly and efficiently under pressure.
- Leadership skills.
- To work as part of a team/ single cabin crew operation aircraft.
Education
Bachelors Degree - Animation
University of Bachelors Degree in Animation
Wolverhampton 06-2026
QQI 7 - Animation
Colaiste Dhulaigh
Dublin06-2025
QQ7 - Business MGMT
Colaiste Dhulaigh
Dublin05-2010
Skills
- Customer service
- Sales techniques
- Problem Solving
- Can work under pressure
- Multitasking efficiency
- Team collaboration
- Team Player
- Conflict resolution
- Leadership Skills
- Interpersonal communication
- Confident communicator
- Project management
Timeline
Sales Assistant
Selected Homme-Femme
05.2022 - Current
Senior Cabin Crew
Stobart Air
05.2014 - 06.2021
Bachelors Degree - Animation
University of Bachelors Degree in Animation
QQI 7 - Animation
Colaiste Dhulaigh
QQ7 - Business MGMT
Colaiste Dhulaigh