Shaina Zambrana

• Assistance with orders order placed online or in-store.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
• Helped large volume of customers every day with positive attitude and focus on maintaining or updating account information.

• Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
• Utilized time management skills to balance multiple tasks simultaneously, ensuring all orders were completed accurately and on time.
• Achieved high levels of customer satisfaction through attentiveness to special requests or dietary needs during Food & Grocery Delivery.

Palm Beach Virtual School - Data Processor

• Data Entry for three departments: Home Education, Palm Beach Virtual, & Edgenuity
• Report building for the Director & Administrative Team
• Identified data errors and discrepancies and implemented swift corrections.
• Responsible for Monthly/Yearly Audit for schedules, Grades & Earned Credits
• Utilized established methods for data processing and analysis for consistency and accuracy.
• Sorted documents and maintained organized filing process.

Boynton Beach Community High School - Registrar/Records

• Creating reports, folders, & documents for the administrative team
• Registering New and Returning Students
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Ensured accurate student records by diligently maintaining and updating information in the database

Crosspointe Elementary School - Aftercare Counselor

• Provided direct supervision of students
• Ensures safety, security, and care of children ages 5-10
• Implements emergency evacuation procedures and first aid when necessary
• Document students' accidents and injuries and completes accident reports as well as student misconduct
• Implemented keeping facilities clean
• Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
• Implemented engaging after-school activities that fostered creativity, teamwork, and critical thinking skills

• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
• Cleanliness & Sanitation
• Upheld company standards of excellence in presentation of food and beverages to guests
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Responsible for fast and efficient checkout process for customers.
• Implemented smooth assistance to customers for an exceptional shopping experience.
• Awarded "Members First Star of the Month" as of May 2012 for exceptional customer service and overall performance.

• Welcomed customers and helped determine customer needs; providing excellent customer service through their entire shopping experience.
• Stocked, tagged and displayed merchandise as required. Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.