SHAHZADA INTAKHAB
Dublin,Ireland
Summary
A results-driven professional with expertise in target achievement and sales funnel management, networking efficiency, and prospect targeting. Demonstrates exceptional skills in proposal presentation, client relations, and product development. Adept at lead generation, order processing, and handling pressure while managing time effectively. Experienced in customer education, onboarding, and e-commerce operations. Committed to leveraging technical knowledge to drive product development and enhance customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Cashier/Catering Assistant
Aramark
Dublin, Ireland
2024.06 - 2026.04
- Provided a welcoming and pleasant dining experience by greeting customers, taking orders accurately, and addressing any concerns or special requests promptly.
- Managed multiple tables simultaneously during peak hours, demonstrating strong multitasking skills and the ability to work under pressure.
- Worked closely with kitchen staff and other team members to maintain smooth operations and timely service, adhered to food safety and hygiene standards, ensuring a clean and safe work environment.
- Assisted in event catering, setting up and serving at corporate and private functions.
- Worked collaboratively with kitchen and bar staff to facilitate smooth service.
- A global leader in food services, facilities management, and uniform services, Aramark operates across a wide range of industries including sports, leisure, and hospitality. In Ireland, Aramark delivers high-quality catering and customer service solutions at major venues such as the Guinness Storehouse and Croke Park, serving thousands of guests daily. Known for its commitment to service excellence, operational efficiency, and customer satisfaction, the company plays a key role in enhancing visitor experiences at some of the country’s most iconic locations.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Managed queue effectively during peak hours for seamless checkout process.
Business Development Associate
Infinity Learn
Hyderabad, India
2022.06 - 2024.04
- Achieved 30% growth in annual sales revenue between 2022 and 2023, surpassing company benchmarks.
- Onboarded 250 new clients in 2023, contributing to a 20% increase in market share.
- Conducted process mapping and workflow analysis to improve CRM data accuracy and streamline lead handoffs between sales and account management.
- Generated actionable insights from CRM (Salesforce) reports and dashboards to support management decision-making.
- Developed personalized customer solutions, enhancing satisfaction and retention rates by 25%.
- Successfully closed high-value deals, securing contracts worth €150,000+ in 2023 alone.
- Recognized as a top performer for exceptional customer engagement and sales conversion rates.
- Specializes in providing personalized digital learning solutions for K-12 students and competitive exam aspirants, Infinity Learn is a fast-growing edtech platform founded in 2021 and headquartered in Hyderabad, India. Backed by the Sri Chaitanya Group a renowned educational institution with over 35+ years of academic excellence the company delivers high-quality education through live interactive classes, recorded sessions, and AI-driven performance analytics, helping students improve learning outcomes at scale.
- Managed client expectations and project deliverables for customer satisfaction.
Customer service representative
Nimbus Adcom Pvt Ltd.
Ranchi, India
2021.07 - 2022.06
- Handled 150+ customer interactions daily (calls/chats/emails) with an Average Handling Time (AHT) of 4 minutes.
- Resolved 95% of tickets within SLA timelines, ensuring quick and efficient issue closure.
- Maintained a Customer Satisfaction (CSAT) score of 90%+ through effective communication and problem-solving.
- Managed 80–100+ support tickets per day, including order issues, returns, refunds, and delivery concerns.
- Maintained high system accuracy (CRM/tools) while updating customer interactions and case details.
- Specializes in IT services and digital marketing solutions, Nimbus Adcom Pvt. Ltd. is an India-based company with over 15+ years of industry experience. The company offers services including bulk messaging, web development, digital marketing, and BPO solutions, serving a wide range of clients across industries with a focus on lead generation and business growth.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
Master of Business Administration (MBA) - Project Management
Dublin Business School
Dublin, Ireland 2024.04 - 2025.06
B.A. - English Hons.
G.L.A College
Daltonganj 2017.06 - 2020.05
Skills
- Target achievement and sales funnel management
- Networking efficiency and prospect targeting
- Proposal presentation and client relations
- Product development expertise and technical knowledge
- Lead generation and order processing
- Pressure handling and time management
- Customer education and onboarding
- E-commerce experience
PROJECTS
Project Management Frameworks Report – Ringsend Wastewater Treatment 05/2024 - 09/2025 Irish Water Developed a comprehensive project management analysis of the Ringsend Wastewater Treatment Plant upgradation, focusing on risk management, stakeholder engagement, procurement strategy, and regulatory compliance, Strategic Analysis of Smurfit Kappa 09/2024 - 12/2024 Smurfit Westrock Plc. Analyzed project frameworks, risk management, stakeholder engagement, and procurement strategy for a €500M wastewater treatment upgrade, ensuring regulatory compliance and operational efficiency.
Custom
Right to work in Ireland (1G Graduate Visa)
Timeline
Cashier/Catering Assistant
Aramark
2024.06 - 2026.04
Master of Business Administration (MBA) - Project Management
Dublin Business School
2024.04 - 2025.06
Business Development Associate
Infinity Learn
2022.06 - 2024.04
Customer service representative
Nimbus Adcom Pvt Ltd.
2021.07 - 2022.06
B.A. - English Hons.
G.L.A College
2017.06 - 2020.05