Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Languages
References
Timeline
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SERHII DANICH

Limerick,Limerick

Summary

Driven individual with flair for communication and problem-solving, well-suited for Customer Service Assistant role. Demonstrates strong interpersonal skills and ability to handle customer queries and complaints with professionalism. Committed to enhancing customer satisfaction and contributing to positive team environment.

Overview

15
15
years of professional experience

Work history

Customer service assistant

ATB supermarket
Snovsk, Ukraine
09.2016 - 09.2024
  • Improved customer relations by managing customer complaints effectively.
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • conducting inventories

Store administrator

Silpo supermarket chain
Kyiv, Ukraine
01.2010 - 08.2016
  • Enhanced customer satisfaction by resolving complaints efficiently.
  • Assisted customers to enhance their shopping experience.
  • Improved stock management with meticulous inventory checks.
  • Processed payments for smoother checkout procedures.
  • Provided information on products and services, facilitating informed purchases.
  • Organised back-office paperwork enhancing overall administration efficiency.
  • Updated pricing and promotions to fulfil store goals.
  • Enhanced store aesthetics with meticulous merchandise arrangement.
  • Maintained clean, organised retail environment to increase shopping ease.
  • Assisted customers in finding products, leading to higher satisfaction rates.
  • Collaborated closely with team members for efficient operations.

Education

high school 12
Ukraine, Kyiv

Skills

  • Interacting with the customer in a pleasant, friendly and helpful manner
  • Ensuring stock loss controls are followed in all areas of the store
  • Maintaining store and external cleanliness and hygiene standards
  • Following freshness and rotation principles
  • Ensuring all waste is managed correct
  • Active listening
  • CRM software proficiency
  • Customer service excellence
  • Inventory management
  • Electronic payment processing
  • Basic bookkeeping
  • Product display creation

Affiliations

  • walks, travels, communication

Languages

English
Intermediate
Russian
Native
Ukrainian
Fluent

References

References available upon request.

Timeline

Customer service assistant

ATB supermarket
09.2016 - 09.2024

Store administrator

Silpo supermarket chain
01.2010 - 08.2016

high school 12

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SERHII DANICH