Serges Molina Yandong
Cork
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Sales Associate
Apple Distribution International
Cork
02.2023 - Current
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Maintained records related to sales for store management.
Support Technician
Apple Dist Int
Cork
01.2022 - 01.2023
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Provided technical support to customers via phone, email and remote access applications.
- Developed and maintained strong relations with customers to meet quality expectations.
Customer Service Representative
Car Trawler
Dublin
01.2020 - 01.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
Sales Assistant
Lidl Blanchardstown
Dublin
03.2018 - 01.2020
- Prepared merchandise for purchase or rental.
- Processed orders accurately and efficiently using a POS system.
- Processed special orders for out-of-stock items when necessary.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Trainee Accountant
Sonars
Yaounde
04.2017 - 01.2018
- Reviewed general ledger entries for accuracy and completeness.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles.
- Performed accounts payable and receivable functions including invoice processing, payment applications and collections.
- Processed payroll transactions for employees ensuring accuracy in calculations and deductions.
Education
Level 7 Technician Accounting - Level 7 Technician Accounting
Rathmine College
Dublin09-2021
QQI Level 5 - Business Administration
Marino College
Dublin09-2019
Some College (No Degree) - Certificate in Microsoft Excel
Education Centre Yaounde
Cameroon02-2017
Bachelor in Accounting And Finance - Bachelor in Accounting And Finance
ISEIG
Cameroon09-2015
Leaving Cert - Leaving Cert
Govemment High School Mballa 2
Cameroon09-2009
Skills
- Sales report generation
- Problem-solving
- Teamwork and collaboration
- Friendly and outgoing
- Upselling strategies
- Order processing
- Customer engagement
- Retail merchandising expertise
References
References available upon request.
Timeline
Sales Associate
Apple Distribution International
02.2023 - Current
Support Technician
Apple Dist Int
01.2022 - 01.2023
Customer Service Representative
Car Trawler
01.2020 - 01.2022
Sales Assistant
Lidl Blanchardstown
03.2018 - 01.2020
Trainee Accountant
Sonars
04.2017 - 01.2018
Level 7 Technician Accounting - Level 7 Technician Accounting
Rathmine College
QQI Level 5 - Business Administration
Marino College
Some College (No Degree) - Certificate in Microsoft Excel
Education Centre Yaounde
Bachelor in Accounting And Finance - Bachelor in Accounting And Finance
ISEIG
Leaving Cert - Leaving Cert
Govemment High School Mballa 2
Similar Profiles
Germaine Swana MusengeGermaine Swana Musenge
Fraud and Prevention Specialist at Apple Distribution InternationalFraud and Prevention Specialist at Apple Distribution International
Germaine Swana MusengeGermaine Swana Musenge
FRAUD AND PREVENTION SPECIALIST at APPLE DISTRIBUTION INTERNATIONALFRAUD AND PREVENTION SPECIALIST at APPLE DISTRIBUTION INTERNATIONAL
Justin SpencerJustin Spencer
AppleCare Partner Relations Senior Advisor T2 at Apple Distribution InternationalAppleCare Partner Relations Senior Advisor T2 at Apple Distribution International