Serenus Malone
Castleblayney,Ireland
Summary
Dedicated professional with expertise in teaching, training, coaching, support, book-keeping and administration. Demonstrates a strong ability to deliver effective educational programmes and provide comprehensive guidance to individuals and teams. Skilled in fostering growth and development through tailored client facing coaching strategies while ensuring administrative efficiency. Committed to leveraging these competencies to drive impactful results within dynamic environments.
Overview
22
22
years of professional experience
26
26
years of post-secondary education
Work history
Business Development & Digital Operations
Griptec Sports Ltd
Castleblayney, County Monaghan
2023.03 - Current
- Manage customer support enquiries for Griptec Sports, providing timely and professional issue resolution
- Processing and reconciling customer payments, ensuring accuracy and secure transaction handling
- Assist clients with order tracking, refunds, and payment-related queries
- Maintained accurate records of transactions, invoices, and customer interactions
Mobile Book-Keeper
IFAC
Monaghan, Ireland
2006.04 - 2025.04
- Client facing accountancy recording role
- Home based - Remote Role
- Visiting business and farming clients in Counties Monaghan, Cavan & Louth and recording their financial data
- Manage workload and appointment scheduling for regular recording visits
- Supporting and training clients with technical skills and useful everyday apps that are needed for efficient business management; and locating documents and accounting information
- Data filing and the safe storage of financial documents
- Awareness of GDPR
Digital Skill Tutor
Roscommon Leader Partnership
Monaghan, Ireland
2019.03 - 2020.03
- Deliver classroom training sessions on the use of various devices: IPads, SmartPhones, Tablets & Laptop computers
- Support learners in developing confidence using digital tools
- Assess individual learner needs and adapt training delivery to suit different skill levels
- Provide training on the use of everyday apps, banking and booking platforms to source information online.
- Prepare engaging lesson plans, training materials, and step-by-step guides suitable for the group
- Provide one-to-one support for learners experiencing digital difficulties
- Monitor learner progress and provide constructive feedback to support improvement
- Source suitable locations for training sessions
I.C.T Tutor
CMETB
Monaghan, Ireland
2004.09 - 2010.09
- Design lesson plans and schemes of work to deliver classroom training in Computer Applications & I.C.T skills levels 3, 4 & 5
- Train students in using Microsoft applications: Word, Excel, Powerpoint, Publisher, Database and Internet & Emailing
- Maintained records of each student's progress, identifying areas needing further improvement for individuals
- Generate assessment exercises for students
- Correct student assessments and maintain students portfolio for examination by external examiner.
- Recruit students for classes and assess students for course level
- Source suitable venues for training delivery
Education
Level 7 - Social Media & Web Marketing for Tourism Industry + Google Analytics 4
Atlantic Technological University
Ireland 2022.09 - 2024.02
Higher Diploma - Level 8 - Science In Computing
Dundalk Institute of Technology
Ireland 2017.09 - 2019.05
Bachelor of Arts - Level 7 - Business, Enterprise & Community Development
Technological University of the Shannon
Ireland 2013.09 - 2015.09
JEB Teachers Diploma in I.C.T - Education Principles & Practice: I.C.T skills
Pitman
Ireland 2003.09 - 2024.05
Skills
- Teaching
- Training
- Coaching
- Support
- Administration
Affiliations
- Music, Singing, Community Involvement,
Timeline
Business Development & Digital Operations
Griptec Sports Ltd
2023.03 - Current
Level 7 - Social Media & Web Marketing for Tourism Industry + Google Analytics 4
Atlantic Technological University
2022.09 - 2024.02
Digital Skill Tutor
Roscommon Leader Partnership
2019.03 - 2020.03
Higher Diploma - Level 8 - Science In Computing
Dundalk Institute of Technology
2017.09 - 2019.05
Bachelor of Arts - Level 7 - Business, Enterprise & Community Development
Technological University of the Shannon
2013.09 - 2015.09
Mobile Book-Keeper
IFAC
2006.04 - 2025.04
I.C.T Tutor
CMETB
2004.09 - 2010.09
JEB Teachers Diploma in I.C.T - Education Principles & Practice: I.C.T skills
Pitman
2003.09 - 2024.05