Serena Njoroge
Summary
Dedicated person with a background in customer service and a strong proficiency in tech tools such as Google sheets, Docs, Microsoft Word, and Outlook. Skilled in providing great service and maintaining accurate documentation. Eager to leverage my experience and expertise to contribute positively to a dynamic team.
Overview
3
3
years of professional experience
Work History
Customer Sales Advisor
Dublin Express
Dublin
06.2023 - Current
- Proficient in Bus Operations Management: Responsible for loading buses, selling tickets, and providing customer assistance while ensuring smooth operations at various stops in Dublin City Centre.
- Skilled in Data Management using Google Excel: Utilize Excel to track bus routes, departures, and passenger counts, enabling accurate analysis and optimization of service efficiency.
- Exceptional Customer Service: Provide prompt and courteous assistance to passengers, including addressing inquiries, processing ticket purchases, and facilitating lost item retrieval, enhancing overall customer satisfaction.
- Effective Communication: Coordinate with drivers, colleagues, management, and customers to ensure smooth execution of bus services and timely resolution of issues, contributing to a positive work environment and operational effectiveness.
- Detail-Oriented Administration: Maintain organised desk operations, including paperwork filing, record keeping, and email correspondence management, demonstrating reliability and efficiency in administrative tasks.
Retail Assistant
WHSmith
Dublin
05.2022 - 05.2023
- Excelled in a Fast Paced Retail Environment: Thrived in a dynamic and excessive pressure putting, continually assembly and exceeding overall performance targets at the same time as preserving first-rate service standards.
- Provided Outstanding Customer Service: Delivered personalised help to various purchasers, imparting product hints, processing transactions correctly, and resolving inquiries or problems right away to make certain customer delight.
- Demonstrated Strong Teamwork and Collaboration: Worked collaboratively with colleagues to manipulate busy periods, support shop operations, and uphold brand photograph, fostering a superb and cohesive work environment.
- Adapted Quickly to Changing Priorities: Successfully controlled fluctuating needs and priorities, demonstrating flexibility and resilience in responding to evolving purchaser desires and operational necessities.
- Maintained Store Organisation and Cleanliness: Contributed to a welcoming and organised keep surroundings through stocking shelves, arranging shows, and making sure cleanliness and tidiness all through the shift, enhancing the overall purchasing enjoy for customers.
Busser
Milano Pizza Express
Swords
10.2021 - 03.2022
- Provided Efficient Table Service Support: Assisted servers in clearing tables, refilling drinks, and resetting dining areas promptly.
- Maintained Cleanliness and Presentation: Upheld high standards of cleanliness and hygiene by promptly clearing dirty dishes, wiping down tables and overall cleanliness of the dining area.
- Demonstrated Teamwork and Cooperation: Collaborated closely with servers, kitchen staff, and management to coordinate table turnovers and guest needs.
Education
Leaving certificate -
Loreto Secondary School Balbriggan
06.2021
Bachelor of Science - Information Technology
Technological University Dublin
Skills
- Corporate Standards
- Email Communication
- Price Verifications
- Google Sheets
- Google Docs
- Google Slide
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Consultative Sales Approach
- Customer Inquiries
- Effective Customer Communication
- Database Systems
Eu Work Permit
Yes
Personal Information
- Total Experience: 3
- Highest Education Level: Leaving Certificate
- Industry: Retail, Sales, Technology
Timeline
Customer Sales Advisor
Dublin Express
06.2023 - Current
Retail Assistant
WHSmith
05.2022 - 05.2023
Busser
Milano Pizza Express
10.2021 - 03.2022
Leaving certificate -
Loreto Secondary School Balbriggan
Bachelor of Science - Information Technology
Technological University Dublin
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