Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

Senka Vincekovic

Dublin,Ireland

Summary

Experienced estate management professional with a strong foundation in operations, compliance, and team coordination. Currently expanding into HR, supported by a BA Honours in Psychology and certifications in emotional intelligence and conflict resolution. Skilled in vendor and facilities management, with a passion for fostering inclusive environments and supporting employee engagement. Actively pursuing opportunities to apply operational expertise in people-focused roles.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Estate Manager

Jones Lang LaSalle (JLL)
Dublin, Ireland
11.2022 - Current
  • Lead daily operations across commercial properties, ensuring full compliance with health & safety and regulatory standards
  • Manage vendor relationships and service delivery, conducting performance reviews and fostering collaborative partnerships
  • Oversee budgeting, invoice processing, and financial reporting using Yardi Voyager to support strategic planning and cost control
  • Supervise building staff and address tenant and landlord queries with professionalism, empathy, and clear communication
  • Champion sustainability and well-being initiatives, promoting a positive workplace culture and enhancing tenant satisfaction
  • Act as a key liaison between internal teams, external contractors, and clients, demonstrating emotional intelligence and stakeholder management

Building Manager

Jones Lang LaSalle (JLL)
Dublin, Ireland
09.2022 - 11.2022
  • Support the transition into estate management by overseeing daily building operations and ensuring continuity of service
  • Maintain building safety through regular inspections and adherence to health & safety regulations
  • Manage contracts for both soft services (cleaning, security, waste management) and hard services (maintenance, HVAC, fire safety systems), improving operational efficiency and service quality
  • Collaborate with internal teams and external contractors to resolve issues promptly and uphold service standards
  • Apply problem-solving and communication skills to ensure a professional and responsive environment for tenants and staff

Business Support

Jones Lang LaSalle (JLL)
Dublin, Ireland
12.2019 - 09.2022
  • Provided administrative support to senior management, facilitating decision-making processes.
  • Handled sensitive information with utmost confidentiality and discretion.
  • Collaborated closely with other departments, achieving unified business goals.


Corporate Receptionist

MCR Group for JLL Client
Dublin, Ireland
11.2015 - 12.2019
  • Delivered front-of-house services for high-profile clients including BT Ireland, Google, and BNP Paribas, consistently embodying professionalism and discretion
  • Fostered a welcoming and inclusive environment, using emotional intelligence to manage diverse inquiries and resolve issues with empathy
  • Strengthened client relationships through attentive service, clear communication, and proactive support
  • Coordinated logistics for meetings and events, demonstrating adaptability and attention to detail
  • Acted as a central point of contact, facilitating smooth cross-departmental communication and enhancing office workflow

Sales Manager

Renault
Zagreb, Croatia
02.2010 - 07.2014
  • Built strong, trust-based relationships with clients through attentive listening and personalised service, resulting in repeat business and long-term loyalty
  • Delivered tailored product presentations, adapting communication style to meet diverse customer needs and preferences
  • Demonstrated emotional intelligence and adaptability in high-pressure environments, ensuring positive client experiences and smooth transactions
  • Collaborated with internal teams to streamline sales processes and improve customer satisfaction

Education

Diploma in HR Management - HR

University College Dublin (UCD)
Dublin
08.2025 -

Bachelor of Arts - Psychology

National College of Ireland
Dublin
2019 - 2023

Certificate in Payroll (CPT) -

ICD Business School
Dublin
2017 - 2018

Commercial Specialist -

Commercial and Trade School
Bjelovar, Croatia
1995 - 1999

Skills

  • HR Administration & Documentation (developing through coursework and practical exposure)
  • Recruitment & Onboarding Support (assisted in coordination and documentation)
  • Training Coordination (supported internal initiatives and feedback collection)
  • Conflict Resolution & Emotional Intelligence (certified and applied in team settings)
  • Employment Law & Equality Awareness (growing knowledge through HR diploma and certifications)
  • Vendor & Facilities Management (extensive hands-on experience in estate operations)
  • Microsoft Office Yardi Voyager ISO Documentation (proficient in daily use)

Certification

Guardian Safety E-Learning – Company Assigned

  • Manual Handling
  • Fire Marshal
  • Display Screen Equipment Awareness
  • Control of Substances Hazardous to Health (COSHH)
  • Workplace Health and Safety
  • Introduction to Risk Assessment
  • Introduction to Personal Safety for Lone Workers
  • Basic Legionella Management
  • Basic First Aid

Professional Development Courses

  • Creating Psychological Safety for Diverse Teams
  • Emotional Intelligence as an Inclusivity Booster
  • Developing Your Emotional Intelligence
  • Be the Manager People Won't Leave
  • Conflict Resolution Foundations

Licenses

  • Full Driving Licence – Ireland

Languages

Croatian
Native
English
Proficient (C2)
German
Beginner
Spanish
Beginner
Italian
Beginner
Bosnian
Intermediate (B1)
Serbian
Intermediate (B1)

Affiliations

  • Active tennis player, demonstrating strategic thinking, resilience, and a commitment to continuous improvement—qualities I bring to both personal and professional settings.

Accomplishments

  • Promoted three times at Jones Lang LaSalle, demonstrating consistent leadership, operational excellence, and adaptability across evolving roles
  • Exceeded monthly sales targets at Renault, leveraging strategic client engagement and emotional intelligence to drive repeat business
  • Recognised by high-profile clients (BT, Google, BNP Paribas) for delivering exceptional front-of-house service and fostering positive workplace experiences
  • Led sustainability and well-being initiatives across commercial properties, enhancing tenant satisfaction and contributing to a healthier work environment
  • Completed a 4-year BA Honours in Psychology while working full-time, showcasing resilience, time management, and a commitment to personal growth

Timeline

Diploma in HR Management - HR

University College Dublin (UCD)
08.2025 -

Estate Manager

Jones Lang LaSalle (JLL)
11.2022 - Current

Building Manager

Jones Lang LaSalle (JLL)
09.2022 - 11.2022

Business Support

Jones Lang LaSalle (JLL)
12.2019 - 09.2022

Corporate Receptionist

MCR Group for JLL Client
11.2015 - 12.2019

Sales Manager

Renault
02.2010 - 07.2014

Bachelor of Arts - Psychology

National College of Ireland
2019 - 2023

Certificate in Payroll (CPT) -

ICD Business School
2017 - 2018

Commercial Specialist -

Commercial and Trade School
1995 - 1999

Similar Profiles

Create profile
Senka Vincekovic