Senka Vincekovic
Dublin,Ireland
Summary
Experienced estate management professional with a strong foundation in operations, compliance, and team coordination. Currently expanding into HR, supported by a BA Honours in Psychology and certifications in emotional intelligence and conflict resolution. Skilled in vendor and facilities management, with a passion for fostering inclusive environments and supporting employee engagement. Actively pursuing opportunities to apply operational expertise in people-focused roles.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Estate Manager
Jones Lang LaSalle (JLL)
Dublin, Ireland
11.2022 - Current
- Lead daily operations across commercial properties, ensuring full compliance with health & safety and regulatory standards
- Manage vendor relationships and service delivery, conducting performance reviews and fostering collaborative partnerships
- Oversee budgeting, invoice processing, and financial reporting using Yardi Voyager to support strategic planning and cost control
- Supervise building staff and address tenant and landlord queries with professionalism, empathy, and clear communication
- Champion sustainability and well-being initiatives, promoting a positive workplace culture and enhancing tenant satisfaction
- Act as a key liaison between internal teams, external contractors, and clients, demonstrating emotional intelligence and stakeholder management
Building Manager
Jones Lang LaSalle (JLL)
Dublin, Ireland
09.2022 - 11.2022
- Support the transition into estate management by overseeing daily building operations and ensuring continuity of service
- Maintain building safety through regular inspections and adherence to health & safety regulations
- Manage contracts for both soft services (cleaning, security, waste management) and hard services (maintenance, HVAC, fire safety systems), improving operational efficiency and service quality
- Collaborate with internal teams and external contractors to resolve issues promptly and uphold service standards
- Apply problem-solving and communication skills to ensure a professional and responsive environment for tenants and staff
Business Support
Jones Lang LaSalle (JLL)
Dublin, Ireland
12.2019 - 09.2022
- Provided administrative support to senior management, facilitating decision-making processes.
- Handled sensitive information with utmost confidentiality and discretion.
- Collaborated closely with other departments, achieving unified business goals.
Corporate Receptionist
MCR Group for JLL Client
Dublin, Ireland
11.2015 - 12.2019
- Delivered front-of-house services for high-profile clients including BT Ireland, Google, and BNP Paribas, consistently embodying professionalism and discretion
- Fostered a welcoming and inclusive environment, using emotional intelligence to manage diverse inquiries and resolve issues with empathy
- Strengthened client relationships through attentive service, clear communication, and proactive support
- Coordinated logistics for meetings and events, demonstrating adaptability and attention to detail
- Acted as a central point of contact, facilitating smooth cross-departmental communication and enhancing office workflow
Sales Manager
Renault
Zagreb, Croatia
02.2010 - 07.2014
- Built strong, trust-based relationships with clients through attentive listening and personalised service, resulting in repeat business and long-term loyalty
- Delivered tailored product presentations, adapting communication style to meet diverse customer needs and preferences
- Demonstrated emotional intelligence and adaptability in high-pressure environments, ensuring positive client experiences and smooth transactions
- Collaborated with internal teams to streamline sales processes and improve customer satisfaction
Education
Diploma in HR Management - HR
University College Dublin (UCD)
Dublin 08.2025 -
Bachelor of Arts - Psychology
National College of Ireland
Dublin 2019 - 2023
Certificate in Payroll (CPT) -
ICD Business School
Dublin 2017 - 2018
Commercial Specialist -
Commercial and Trade School
Bjelovar, Croatia 1995 - 1999
Skills
- HR Administration & Documentation (developing through coursework and practical exposure)
- Recruitment & Onboarding Support (assisted in coordination and documentation)
- Training Coordination (supported internal initiatives and feedback collection)
- Conflict Resolution & Emotional Intelligence (certified and applied in team settings)
- Employment Law & Equality Awareness (growing knowledge through HR diploma and certifications)
- Vendor & Facilities Management (extensive hands-on experience in estate operations)
- Microsoft Office Yardi Voyager ISO Documentation (proficient in daily use)
Certification
Guardian Safety E-Learning – Company Assigned
- Manual Handling
- Fire Marshal
- Display Screen Equipment Awareness
- Control of Substances Hazardous to Health (COSHH)
- Workplace Health and Safety
- Introduction to Risk Assessment
- Introduction to Personal Safety for Lone Workers
- Basic Legionella Management
- Basic First Aid
Professional Development Courses
- Creating Psychological Safety for Diverse Teams
- Emotional Intelligence as an Inclusivity Booster
- Developing Your Emotional Intelligence
- Be the Manager People Won't Leave
- Conflict Resolution Foundations
Licenses
- Full Driving Licence – Ireland
Languages
Croatian
Native
English
Proficient (C2)
German
Beginner
Spanish
Beginner
Italian
Beginner
Bosnian
Intermediate (B1)
Serbian
Intermediate (B1)
Affiliations
- Active tennis player, demonstrating strategic thinking, resilience, and a commitment to continuous improvement—qualities I bring to both personal and professional settings.
Accomplishments
- Promoted three times at Jones Lang LaSalle, demonstrating consistent leadership, operational excellence, and adaptability across evolving roles
- Exceeded monthly sales targets at Renault, leveraging strategic client engagement and emotional intelligence to drive repeat business
- Recognised by high-profile clients (BT, Google, BNP Paribas) for delivering exceptional front-of-house service and fostering positive workplace experiences
- Led sustainability and well-being initiatives across commercial properties, enhancing tenant satisfaction and contributing to a healthier work environment
- Completed a 4-year BA Honours in Psychology while working full-time, showcasing resilience, time management, and a commitment to personal growth
Timeline
Diploma in HR Management - HR
University College Dublin (UCD)
08.2025 -
Estate Manager
Jones Lang LaSalle (JLL)
11.2022 - Current
Building Manager
Jones Lang LaSalle (JLL)
09.2022 - 11.2022
Business Support
Jones Lang LaSalle (JLL)
12.2019 - 09.2022
Corporate Receptionist
MCR Group for JLL Client
11.2015 - 12.2019
Sales Manager
Renault
02.2010 - 07.2014
Bachelor of Arts - Psychology
National College of Ireland
2019 - 2023
Certificate in Payroll (CPT) -
ICD Business School
2017 - 2018
Commercial Specialist -
Commercial and Trade School
1995 - 1999