Selene Del Mar
Dublin,Ireland
Summary
Customer support expert with proven track record in technical assistance via chat and phone in fast-paced settings. Advanced to corporate trainer role due to exceptional service delivery and quality outcomes. Pursuing software development studies, blending technical proficiency with superior communication, troubleshooting, and problem-solving abilities. Bilingual in English and Spanish, dedicated to enhancing customer experiences.
Overview
3
3
years of professional experience
Work history
Corporate Trainer (Promoted)
Teleperformance Ireland
Dublin
2025.02 - Current
- Deliver product and process training to new customer support specialists daily.
- Coach troubleshooting steps and communication quality standards during onboarding.
- Provide technical onboarding support with system access tools and guidance.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Conducted regular performance evaluations, offering constructive feedback and setting developmental goals for each individual member of staff.
Customer Service Assistant
Teleperformance Ireland
Dublin
2025.10 - 2026.02
- Resolved customer issues through live chat, email, and phone support channels for Meta (Facebook/ Instagram).
- Investigated technical and account-related questions while maintaining high CSAT and quality.
- Prioritised multiple customer requests in a fast-paced queue-based environment.
- Consistently exceeded performance benchmarks by maintaining a 95%+ quality score through rigorous attention to detail and continuous process improvement.
English Language Teacher
Ned College, Ireland
Dublin
2023.05 - 2025.10
- Delivered interactive lessons for international learners, tailoring explanations to level.
- Adapted communication methods for varied learning needs across beginner to advanced.
- Built skills through active listening, patience, and clear day-to-day communication.
- Explained complex material simply to support student goal progress.
- Managed diverse groups while maintaining a supportive, positive classroom environment.
Lead Barista
Cafe Sol
Dublin, Ireland
2023.05 - 2023.09
- Provided excellent customer service to maintain customer satisfaction.
- Served customers with a professional, friendly attitude to enhance their overall experience.
- Processed payment transactions, utilising store POS system to maintain balanced till and accurate cash handling.
- Monitored stock levels and made key decisions about stock control.
Education
Bachelor of Science - Computer Science
IFES
Argentina (Remote) 2024.02 -
Skills
- Technical Troubleshooting
- Issue Resolution
- Escalation Management
- Customer Satisfaction (CSAT)
- Quality Assurance
- Digital Support Tools
- CRM Systems
- Microsoft Office / Google Workspace
- Languages: Spanish (Native) & English (Fluent)
Affiliations
- Travelling
- Photography
- Volunteering
References
References available upon request.
Timeline
Customer Service Assistant
Teleperformance Ireland
2025.10 - 2026.02
Corporate Trainer (Promoted)
Teleperformance Ireland
2025.02 - Current
Bachelor of Science - Computer Science
IFES
2024.02 -
Lead Barista
Cafe Sol
2023.05 - 2023.09
English Language Teacher
Ned College, Ireland
2023.05 - 2025.10