Seeta Parsad

short term course 1 day a week

• Perform general clerical duties, including handling phone calls, correspondence, and filing documents.
• Process incoming and outgoing mail and prepare documents for distribution.
• Assist in the preparation of reports, presentations, and other office materials.
• Maintain accurate records of office transactions, ensuring compliance with organizational policies.
• Manage office supplies and inventory, placing orders when necessary.
• Coordinate and schedule meetings and appointments for senior staff.
• Handle inquiries from clients, customers, and internal staff, providing prompt and accurate information.
• Ensure smooth and efficient day-to-day operations of the office.

• Efficiently triage & respond to the high-volume of inbound customer/stakeholder queries, coming in via multiple channels
• Conduct preliminary checks on applications, assessing those submitted by the customer to ensure adherence to the product rules and eligibility criteria
• Adhere to Identification & Verification checks (ID&V) on all enquiries and in line with procedures
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Streamlined communication processes for improved information exchange between customers and team members.
• Increased efficiency and team productivity by promoting operational best practices.

• Dealing with brokers and customers on requirements for transfer and retirement claims both verbally and in writing
• Managed approximately 40 incoming calls, emails and faxes per day from customers.
• Ensuring that all regular information is checked and issued to ensure compliance with requirements
• Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels
• Processing retirement claims and pension transfers and adhering to Customer Due Diligence
• Investigating and resolving customer complaints
• Processing customer requests to a high standard.

• Respond to customer queries and process, authorise, and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard
• Investigating queries, supporting business processes and procedures, and understanding the needs of customers and the business
• Helping customers with arrears/deeds related matters and transactions.
• Managed approximately 30 incoming calls, emails and faxes per day customers.
• Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.

• Responsible for dealing with all aspects of a litigation focused debt recovery process and for managing an assigned case load effectively in line with agreed client service levels
• Maintained excellent relationships with third parties, including MABS and customers’ debt mediators
• Reviewing incoming post and set up an agreed repayment plan to recover outstanding debt
• Advising debtors of the possible consequences of non-payment
• Work with Data Subject Access Request, searching and collecting all databases and all relevant filing systems
• Keeping administrative records up to date
• Accept and process over 1,000 teller transactions and over 80 cheque payments per month; actively train new hires on banking processes to standardise practices and increase branch performance.
• Increased client retention with exceptional relationship-building skills and proactive problem-solving abilities.
• Analyzed data to identify trends and areas for improvement, leading to more effective decision-making in operations management.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Safe electric’s overall function is the regulation of the activities of electrical contractors in Ireland with respect to safety
• Processing of applications and registration of electrical contractors, and publication of register
• Investigation of complaint received, and the disciplining of electrical contractors registered with Safe Electric
• Within this fast-paced environment, provided administrative support to team members by promptly answering calls and maintaining a level of professionalism; offered solutions to remedy problems as quick as possible
• Took order for electrical installations certificates and ETCI publications and processed payment
• The operation and use of Brand in accordance with the requirements specified by the Commission for Regulation of Utilities (CRU)
• Completed general administrative duties including filing, ordering office supplies, and delivering post; updated electronic records to contain accurate information

• To uphold compliance with company policies, carefully reviewed and audited expense reports received to validate information and escalate any issues to senior leadership
• Analyse the VAT liability for multinational companies and prepare the submission for VAT returns and other VAT related declarations
• Worked in VAT compliance team, executes vat working in excel and oracle, submits vat to authority in charge
• Transferred knowledge gained in VAT legislation for clients within the European Union to offer professional insight and process claims within regulatory guidelines.