Sebastian Ziolkowski
Swords, Co. Dublin
Summary
Results-driven Senior Workforce Management Analyst with a proven track record at Teleperformance, excelling in capacity planning and operational automation. Expert in forecasting techniques and data analysis, I have successfully optimized staffing solutions and enhanced stakeholder engagement, driving efficiency across diverse teams. My innovative approach consistently influences positive outcomes in workforce management.
Overview
8
8
years of professional experience
Work History
Senior Workforce Management Analyst
Teleperformance
Dublin
07.2018 - 11.2024
- Managed capacity planning for over 2000 customer service representatives across seven diverse sites.
- Directed capacity planning strategies for a pair of less experienced planners.
- Prepared capacity forecasts and target-date glide paths for client staffing needs.
- Created and enhanced forecasting dashboards, reporting instruments, and daily operational automations.
Senior Workforce Management Analyst
Accenture
Dublin
01.2018 - 07.2018
- Managed allocation of staff across a group of roughly 450 product specialists.
- Designed and implemented database framework to maintain personnel records.
- Designed innovative solutions for optimizing workforce management.
- Designed essential processes and tools for people managers, talent acquisition team, and training department.
Workforce Management Analyst
Arvato Systems
Dublin
01.2017 - 01.2018
- Managed staffing plan for approximately 600 customer service representatives.
- Directed a range of Staff Plan-centric meetings.
- Designed and refined several forecasting dashboard solutions.
- Optimized data accuracy for staff records.
- Streamlined headcount procurement processes through efficient requisitions handling.
Education
Business and Information Systems
Oxford Brookes University
Oxford, United KingdomHistory of Philosophy
Uniwersytet Marii Curie-Skłodowskiej
Lublin, PolandSkills
- Capacity planning
- Forecasting techniques
- Data analysis
- Operational automation
- Stakeholder engagement
- Relationship management
- Project management
- Influencing others
Accomplishments
- Multiple awards, including the Gold Award for Employee of the Quarter at Teleperformance
- Recognition for reaching and maintaining capacity targets while staying within 5% of buffer target at Teleperformance
- Recognition for development of automated requisition management process used across all lines of business on the account
References
References available upon request.
Timeline
Senior Workforce Management Analyst
Teleperformance
07.2018 - 11.2024
Senior Workforce Management Analyst
Accenture
01.2018 - 07.2018
Workforce Management Analyst
Arvato Systems
01.2017 - 01.2018
Business and Information Systems
Oxford Brookes University
History of Philosophy
Uniwersytet Marii Curie-Skłodowskiej
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